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Network queries

WA9 St Helens

3: Seeker
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yes, the call quality indoors is unusable so I have to go outside to make or receive calls.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

WA9 4WB

3) Does the issue occur if you try your SIM card in a different phone?

My wife's phone has the same issue and I've had this one more than one device using a couple of SIM's

4) What errors are seen or heard when the issue occurs?

The other side of the call can not hear me properly

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

When I first tried to make a call

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

It occurs all the time.
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39 REPLIES
17: Community Champion

Hi @Richardoldroyd

 

 

@Unfortunately there is an issue showing right now for your local masts. 

 

"We're trying to fix a network issue which might be affecting calls coverage. It’s still being worked on by our engineers. We'll update this page as soon as we know more."

 

Vodafone Network Checker.

 

You can register for updates in the link. 

 

3G in your area is patchy. 

 

Turning off 4G & 3G to force 2G on your phones may help stabilise calls. 

 

Options such as a Sure Signal that works off Home Broadband to create a 3G signal in the home will help but does cost £69 for the device. 
 
Another option for people on an eligible tariffs and phones is Vodafone Calling Over Wifi. 

IMG_1084.JPG

Moderator

@Richardoldroyd The issue that's been flagged by @BandOfBrothers may not necessarily be the reason why you're experiencing trouble with your call coverage. 

 

When checking your postcode, I can see that 2G coverage is patchy, whilst 3G coverage is extremely limited.

Please test your mobile on 2G only via updating your phone settings and let us know if the issue continues. 

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3: Seeker
Not the service I'd expect while in a town.
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Moderator

@Richardoldroyd Apologies if the service doesn't meet your expectations.

We offer a 30 day Network Satisfaction Guarantee to all of our new customers, so if you're not happy with the service, you have the option to leave within the 30 days. 

If you're having issues whilst on 2G only and would like us to investigate, please get back to us. 

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4: Newbie

Have no signal at work wa93jl there are 3 people with same problem no 4g tried everything 

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4: Newbie

had issue from when come back to voda now pi__ed off pay  for 24 gig data can't use it in the 2 paperwork and home never had this with bt

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Administrator

@Hawkeye37 I've had a look into your area and can see you do have low coverage for 4G. 

If you'd like us to take a closer look, please try the steps in our Network Troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

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4: Newbie

I have done all that now fed up with checking signal on it map all it tells me I have a problem I can't fix only u can all I seem to get is passed from person to person just want to be able to use my phone in the two places I need it the most it was going to be fixed last week still got no signal all day again 

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4: Newbie

1 happens in 2 places 

2 wa93jl

Wa92ex

3 tried SIM in another phone and still happens

4 it shows emergeny calls only 

5 it happens on all 2g 3g 4g

6 feb 2017

7 issue Is all the time in wa93jl

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Administrator

@Hawkeye37 I've checked the area which you've provided and can see it's a low coverage area. 

I would expect you to get signal outdoors, however inside may be patchy. For help with indoor coverage, you may wish to check out or Sure Signal device or see if you're eligible for Wi-Fi Calling

Changing your device settings down to 2G only may also help you out, please give this a try 🙂

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4: Newbie

Have tried this 2 months ago

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4: Newbie

Wi-Fi calling is on its ok at home but not at work still get no signal and sorry not paying 69 pounds to get on a network already paying 44 pounds for

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Moderator

@Hawkeye37 - Are you saying that you get no signal at all when you’re at your works postcode (WA9 3JL) and that it’s permanently showing emergency calls only when on 2G, 3G and 4G?

If so, is this both indoors and outdoors and how far do you have to travel to regain service?

Please describe the full issues you’re facing when at postcode WA9 2EX. 

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4: Newbie

I have to go up to 20 feet out side to get a signal at wa93jl at wa92ex the signal drops off a lot

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Administrator

@Hawkeye37 I can understand the signal may drop off. However, as @Gemma has previously advised, can you please provide more detail into the issue which you're seeing. Please include:

  • How frequent this issue happens
  • Is there a particular time of day this occurs?
  • Does the issue happen indoors or outdoors at WA9 2EX?
  • When the signal drops, how long does it take to regain service?

If possible, please also include screenshots of recent failures.  

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4: Newbie

It happens all day at work tryed going to 2g nothing I have to go outside to get the phone back on the wifi calling is hit and miss at home the signal seems to drop of anytime then comes back 

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4: Newbie

Was also told that this was going to be sorted out a couple weeks ago because there was fixing a issue near where I work this has now been going on 8 month's so u need to sort somtong out or cancel my contract now had enough never had this on bt 

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4: Newbie

R we going to cancel my contract or have we just given up because I have need to sort out I can understand 4g dropping off but everything and having no signal for a big part of the day not acceptable this is not what I would expect from voda 

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4: Newbie

Hawkeye37 wrote:

R we going to cancel my contract or have we just given up because I have need to sort out I can understand 4g dropping off but everything and having no signal for a big part of the day not acceptable this is not what I would expect 

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