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@Unfortunately there is an issue showing right now for your local masts.
"We're trying to fix a network issue which might be affecting calls coverage. It’s still being worked on by our engineers. We'll update this page as soon as we know more."
You can register for updates in the link.
3G in your area is patchy.
Turning off 4G & 3G to force 2G on your phones may help stabilise calls.
Options such as a Sure Signal that works off Home Broadband to create a 3G signal in the home will help but does cost £69 for the device.
Another option for people on an eligible tariffs and phones is Vodafone Calling Over Wifi.
Current Phone > Samsung Note 9 512Gb > Model: SM-N960 Duos.
Samsung Gear s3 Frontier Watch.
When checking your postcode, I can see that 2G coverage is patchy, whilst 3G coverage is extremely limited.
Please test your mobile on 2G only via updating your phone settings and let us know if the issue continues.
@Richardoldroyd Apologies if the service doesn't meet your expectations.
We offer a 30 day Network Satisfaction Guarantee to all of our new customers, so if you're not happy with the service, you have the option to leave within the 30 days.
If you're having issues whilst on 2G only and would like us to investigate, please get back to us.
@Hawkeye37 I've had a look into your area and can see you do have low coverage for 4G.
If you'd like us to take a closer look, please try the steps in our Network Troubleshooting thread.
If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.
I have done all that now fed up with checking signal on it map all it tells me I have a problem I can't fix only u can all I seem to get is passed from person to person just want to be able to use my phone in the two places I need it the most it was going to be fixed last week still got no signal all day again
1 happens in 2 places
3 tried SIM in another phone and still happens
4 it shows emergeny calls only
5 it happens on all 2g 3g 4g
6 feb 2017
7 issue Is all the time in wa93jl
@Hawkeye37 I've checked the area which you've provided and can see it's a low coverage area.
Changing your device settings down to 2G only may also help you out, please give this a try 🙂
Wi-Fi calling is on its ok at home but not at work still get no signal and sorry not paying 69 pounds to get on a network already paying 44 pounds for
@Hawkeye37 - Are you saying that you get no signal at all when you’re at your works postcode (WA9 3JL) and that it’s permanently showing emergency calls only when on 2G, 3G and 4G?
If so, is this both indoors and outdoors and how far do you have to travel to regain service?
Please describe the full issues you’re facing when at postcode WA9 2EX.
If possible, please also include screenshots of recent failures.
It happens all day at work tryed going to 2g nothing I have to go outside to get the phone back on the wifi calling is hit and miss at home the signal seems to drop of anytime then comes back
Was also told that this was going to be sorted out a couple weeks ago because there was fixing a issue near where I work this has now been going on 8 month's so u need to sort somtong out or cancel my contract now had enough never had this on bt
R we going to cancel my contract or have we just given up because I have need to sort out I can understand 4g dropping off but everything and having no signal for a big part of the day not acceptable this is not what I would expect from voda