Why is Vodafone blocking my Wix website?

[St96001414]

hi, I’ve got an issue where Vodafone appears to be blocking access to my website: sankiyskischool.com

Connecting via my ISP and on a number of different ISPs, also different network operators both in the UK and abroad shows no issue at all, however on Vodafone it blocks it as insecure plus tags it as an 18+ category website.

Help! I really would appreciate help in resolving. I have been on to Wix and they can see no issues, they have also tested it on various vpns without issue either.

Appreciate this being investigated and escalated.

[MarkWeinreb]

@St96001414 

I had no trouble getting to your site. However, this may just be because I’ve set my Vodafone router to use Google DNS servers (8.8.8.8. & 8.8.4.4) as opposed to whichever ones Vodafone use. Vodafone’s DNS servers have always seemed a bit iffy to me, often denying access to Github for instance.

[Beth]

Hi @St96001414! We'd be happy to get this reclassified for you. To get started, can you please pop over a screenshot of the error you're receiving when you try to access the site so we can get this raised to the correct team? Thanks 🙂

[St96001414]

Hi Beth - thank you for replying and agreeing to look into this error/issue.  I've enclosed some mobile phone screenshots, using three different browsers (Chrome, Firefox, Brave).  If you need anything further do let me know.

Again - thank you for your help with this.

[Beth]

@St96001414 Thank you! I've raised this to the team for you with the screenshots under INC000004809900. Once we have an update, we'll pop back to you here 🙂

[St96001414]

Thank you so much huge... relief that this is being looked at! 

[Amanda]

Hey there @St96001414 🙂 This has now been reclassified and all updates will be completed within 72 hours. 

After this time, please clear your cache/cookies and internet history, then reload the page. 

Please let me know if you need any further help. 

[St96001414]

Thank you so very much!! Really appreciate you taking this serious and resolving the issue! Very happy…