Why is my website being blocked by Vodafone Mobile and Broadband

[JLANTSBERY]

I have made a weather webcam site and it went live this weekend. Everything works well. However, when anyone tries to access the site from a Vodafone mobile connection, or from Vodafone broadband the site is blocked. From Vodafone mobile the message "This site can't be reached" is returned. From Vodafone Broadband the message "ERR_NETWORK_ACCESS_DENIED" is recieved. The issue does not occur on any other mobile network or broadband provider.

The website is www.truroweathercam.uk

Can you please check the URL and let me know why it is blocked on your networks?

Thanks

[Evie]

Hey there @JLANTSBERY - How odd! I'm on the Vodafone mobile network and also cannot access the site, receiving a 'DNS' error.

Could you provide us with a screenshot of the error you get when trying to access your website over Vodafone Broadband please? I'll then collate this info and send it to the dedicated team for them to investigate.

[JLANTSBERY]

Hi @Evie,

Please see below a picture of the error message recieved when using a PC connected to Vodafone broadband, and from a phone connected to Vodafone wifi.

[Mark]

Thanks for confirming the errors you're getting @JLANTSBERY, this has been raised to our Teach team and they're looking into this. I can see @Evie is monitoring our investigation and will contact you with any updates as we get them 😊

[Evie]

Your website seems to up and running on our network now @JLANTSBERY - I can access it, along with a few other of my colleagues and can see it's currently 11degrees and misty 😋

Could you test it for us as well and let us know how you get on please?

[JLANTSBERY]

Hi @Evie,

That's excellent. Thanks for your help. All seems to be well, on my Vodafone phone and on friend's netwroks that are on Vodafone. I'm surprised the site says that though. It's sunny 365 days a year here.

Kind Regards

[Evie]

That's great to hear @JLANTSBERY 😁 I wish I could say the same for weather where I am 🌧

You know where to find us if you need anything else, stay safe and enjoy the rest of your week!