Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Our company's website blocked

Good Morning,like many users in this forum are complaining, our company's website has been blocked by Vodafone.Same problem seen in forum. allot.com breaking SSL handshake through Vodafone mobile connection.No way to have a technical conversation wit...

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akirapix by 4: Newbie
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Poor Signal - TS5

Signal strength is 1 (max 2) bar on three separate phones we are trying to use in TS5 (indoor and outdoor). Telephone calls keep being dropped. Online network checker indicates signal strength is currently good. Vodaphone customer support could not i...

5G SA (ultra) - phone not connecting

Hi!I should be able to connect to 5G Ultra (standalone) - I meet the pre-requisites - I use compatible handset (S23 Ultra), upgraded my plan since February 23 and I tried it in several postcode covered by 6G Ultra. However my phone only connects to N...

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sirgader by 4: Newbie
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Urgent - Unblock company website

Hi.Our website appears to be blocked on the Vodafone network. The SSL cert is from allot.com which looks to be the Israeli security company Vodafone uses for web filtering. Could we please be whitelisted as there is no content for concern in any cate...

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Gnatta by 2: Seeker
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No signal

Why has my mobile network signal goo weak. It is either on 1 bar or not at all so I havWhy has my mobile network signal goo weak. It is either on 1 bar or not at all so I have to use WI Fi calling. I have done everything listed in the checks ...rang ...

valbr by 2: Seeker
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No Signal or 4G at Home

Network checker indicates strong signal and 4G in my area. I get virtually no signal and no 4G.Post Title: PE31 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Just at home 5 Senter’s Road, 2) Wha...

Scriblet by 2: Seeker
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  • 10 replies
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