We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi All,Anywhere I am, central London, or airports, when my iPhone 13 connects to 5G, even with full signal, internet doesn't work - or works very slowly. It is impossible for me to make a whatsapp call or refresh Twitter on 5G, to the point that I ha...
My client's website is being incorrectly blocked by Securenet and it is harming their business. I have just wasted 45 minutes on the phone to Vodafone UK, who insist there is absolutely nothing they can do to review websites on the blacklist. It seem...
Hi, I've received a report from a user that my online music platform at https://artcore.com is blocked on vodafone for age appropriateness but we don't host adult content.Please can the block be removed.Thanks, Tom Burnell
Hello, I'm one of the team at Breakroom: https://www.breakroom.cc/ We're a job site. Our users are reporting that our site is currently blocked on the Vodafone network. Could someone please look at this and review our site?Thanks,Tom
I can't believe vodafone is talking about 5G SA. When I can't get a decent 4G or signal in Dundee City center, where according to all network sites should have 5G. Vodafone is faking all their network coverage and customer team is just there to make ...
Hi, We have several customers, using Vodafone mobile/broadband, report that they are unable to access https://www.mainstay.co.uk/. Can you explain why this is happening and how we can request removal from any blocked list? Thanks
We are experiencing an issue where secret is locking our web applications, this was an issue last year and was resolved but looks to have come back again, we have a number of customers raising this issue with us.Can you please review and whitelist au...
Unsure if this is a network issue, hardware issue or software issue. I have been having an absolute nightmare with the Vodafone data network for the last week or so. Seems to have happened after an update to iOS17 but that could be purely coincidenta...
Hi There,I'm contacting you that our Domain (bluebirdstudio.org) is Blacklisted.We request to remove our domain (bluebirdstudio.org) from your blacklist also please provide the reason for this blacklist so that we can take appropriate action.Thanks a...
Hi all, Recently I ported to Voxi from Lebara(using Vodafone network as well) and a few months ago from Giff Gaff to Lebara. I've been with Giff Gaff for about 6 years without any issues. On lebara I noticed after a while that I wasn't receiving text...
