Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Company website blocked on Vodafone

Hello, our company website www.faceit.com is being blocked by Vodafone since yesterday, stating that the SSL certificate is not valid.The SSL certificate is valid, this is happening only when using the Vodafone mobile network. Would it be possible to...

emas by 2: Seeker
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  • 18 replies
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Signal problems in CW6

Normally the 4g signal is good in CW6 area but currently there are major problems. Had no service at my home address for 6 days including several phones and home broadband. Whereas this may sound refreshing it is now starting to create difficulties. ...

Trilogy by 2: Seeker
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Selsey Poor Data PO20 9DR

Hello... When are VF going to upgrade the data capacity of the signal here, every year during peak season when this village is busy (Bunn Leisure Caravan Site) the data is practically unusable! Good 4g signal with pathetic throughput! Thanks Gary.   ...

Securenet is incorrectly blocking business website

I work at DriveScore and one of our employees who has Vodafone has informed us that our website www.drivescore.com is being blocked by the SecureNet filtering. This is having impact on our users being able to access our website and use our App.. I ha...

garyu69 by 2: Seeker
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Isle of Man coverage

I visit the Isle of Man (IOM) often. Recently I noticed that Vodaphone do not cover the IOM except by applying eye watering charges for any service there. With the joint venture with 3, will this change ? It is absurd that I can go to the darkest dep...

WDFOY2 by 1: Seeker
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Website Blocked

Hi, we've seen quite a few people on here mentioning that their websites have been blocked by the Vodafone security measures.We run an app and website which are accessed by both https://fnatic.com and https://id.fnatic.com and finding that both of th...

fnatic by 2: Seeker
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Unblock safe domain from Securenet, please

Hello!Two of our domains are been blocked by Vodafone's Securenet system. The affected domains are part of an online tool to manage social networks. Domains are shorteners that are used to track links that users share on their social networks. We und...

jptejela by 3: Seeker
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  • 36 replies
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My website seems to be blocked by Vodafone

Hi,  My website https://www.selph.co.uk seems to be being blocked by Vodafone. We're a legitimate healthcare company. Please can our website be unblocked. The screenshot below is from blocked.org.uk which is reporting the block. Many thanks.  

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as703 by 2: Seeker
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