Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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My company website is being blocked on Vodafone

Hello,We have several customers, using Vodafone mobile, report they are unable to access ourwebsite https://www.dudkowiak.com. Can you explain why this is happenening and and how we can request removal from any blocked list? Thanks

Why Vodafone incorrectly blocking our site?

Hi there,    Please could you tell me why Vodafone is incorrectly blocking our site?  There is nothing wrong with our site and in fact similar sites (our competitors) not being blocked.   https://www.whynopadlock.com/results/a0949477-131a-4484-9264-9...

VODAFONE SECURE NET BLOCK MY WEBSITE

Good evening, the casabalo.com site is reported as Phishing by your systems. This is a home improvement website. Some sentences or sections may be deceptive for the sole purpose of making people buy the product. In no way is data stolen. Thank you ve...

Sw11 Network issue

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? yes just one mast affected  2) What is the full postcode (e.g. ST1 1AA) of w...

Nickms by 2: Seeker
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Third Party Router won't connect to ONT

Hey guys,I have tried to follow all the guidance online about how to connect third party routers and eliminate the need for the Vodafone one.  I got the username and password to use for connecting the ISP directly. I have been through the setup proce...

Mpears93 by 2: Seeker
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Signal in Branscombe, Devon

EE recently put up a new mast in Branscombe, Devon (EX12 3DA). The village has never really had any mobile service at all until a few weeks ago and now EE customers get good 4G signal. Is there any likelyhood that Vodafone might do a mast share and p...

axc33 by 4: Newbie
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Data not working?

All today my mobile data has not been working, I've done the recommended APN settings they suggest, and spoken to two customer service people that took me through the same route, it says I've got bars in the icon on my phone but it has an X at the bo...

paimon9 by 2: Seeker
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Domain Block

Hello, We noticed that our site is blocked by Vodafone Secure Net. Our users cannot access our site. Can you please solve the problem? Domain: https://hekimzade.com

sertkaya by 2: Seeker
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