We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
I'd appreciate any advice here, I've not had great help from VF online support.I have a OnePlus 5T which I purchased in June 2019. I have had it on VF UK network since I bought it. I need to my phone to 4G calling as VF will discontinue 3G calling la...
Hi. Our mail server certificates are blocked on Vodafones network. When connected to mobile data we are seeing a Madrid based Allot.com certificate which is incorrect. Do we need to request some kind of whitelisting or reclassification? When on WiFi ...
Hi all, the My Vodafone app was working fine but now all of a sudden I am getting the error message below when I try to use the app. "The my vodafone app doesn't currently support the plan connected to your devices sim". Any help / advice would be g...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Mostly. have to travel about 500m down the road to regain signal. 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? OX10 8FQ...
Hi After getting cheesed off with the performance of a different network round me I decided to switch to Talkmobile (I'm not a heavy user but wanted to be able to use 5G, PAYG and pay monthly on Vodafone are a bit more than I want to shell out, sorry...
Hi, I've got two Ukrainian refugees with me. They've got the free Voda PAYG SIMs with free calls and 20 GB monthly allowance. When they loaded them to their phones they could call Ukrainian numbers, but now they can't. They get a message saying that...
We have recently become aware that Vodafone’s online content filter is incorrectly labelling our website as sensitive content, rendering it inaccessible to some of our clients. Our domain – https://www.jordanlynch.com/ - needs to be recategorized, as...
I'm missing a lot of calls. My phone is connected to alexa and I'll hear it beep on alexa to notify me of a missed call but no call comes through or shows on my phone's call list for missed calls.. callers phones are showing that they called me and t...
Network status checker says 5G fine in my area but it's not.It's the first time this happens.Anyone else?
Hello, I have been experiencing the same problem as Kam-PKS when using the note 20 ultra from TW13 6HD. yesterday I was on a call from that area it kept dropping out the other side could hear me I could not hear them for perhaps 20 seconds then voic...
