Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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my website is blocked by securenet

Hi, team. my website https://www.seouldateabroad.online is blocked by Securenet for no reason. It's not even launched yet and still being work in progress. And it's simple dating website. Did it block it just by keyword auto matching or something?

Outside Edinburgh Airport

Hello everyone, I would like to know if others also have issues with Vodafone internet outside Edinburgh Airport?I'm an Uber/Bolt/ect. driver and as soon as I reach the first roundabout at the airport my phone lost internet connection and not able to...

Poor Signal

I have been with Vodafone for may years, basically because their network coverage was always good for me. Recently, I presume related to the 3G switch off my reception is very poor, calls breaking up and dropping etc. I spoke to a rep this morning wh...

Ant111 by 3: Seeker
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Poor signal since 3g switch off

Any one else got poor service/signal since 3g switch off? Think vodafone 3g switch off is a step backwards. My s22 ultra is always warm from always searching for signal since 3g switch off! Before I could get a steady 8mbps now I'm either getting not...

Vodafone & Three

Hello I’m new here! So I hear Vodafone and network Three are now together. My question is are they using each others masts eg Vodafone customers can start using Three’s masts? Many thanks! 

Jamez_W by 2: Seeker
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No 3g covereage

Since the 3G cut off i have noticed my signal is much worse in multiple location, I use my phone for work to contact the hub, and customers and use the app as I travel. Now I am finding it hard to get a signal in most areas around and outside Birming...

Potta by 2: Seeker
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South Ruislip HA4 - Bad Data signal

I just moved into this area, and my phone is unable to receive a very bad signal or even a single signal. Once I parked my car and walked into my house, there was only 4G and/or even "E".Would you tell me what is going on?

TTO121 by 2: Seeker
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No 4g E symbol-I Phone

HiMy i phone  11 has suddenly and permanently gone to a symbol E ,for 2 weeks so i can’t use it out of the  wi-fi area, I contacted vodaphone done all the network re sets , had a new sim , checked sim in another phone and worked , but I still cannot ...

Ltomlins by 3: Seeker
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Vodafone H-500-s frequency change

Hello. I have multiple routers on my property. I want to move my Vodafone H-500-s router from 40MHz to 20Mhz but do not find that option. It is for better signals with so many routers in the same space. Please assist.