no signal sn8

[curlylocks74]

I live at sn8 3. My village and the surrounding area haven't had vodaphone coverage since 3rd January.

I have 2 mobiles on my contract, both have the same issue and there are many threads on our local facebook page, so i know i'm not the only one suffering.

The issue is the same whether its 2g/3g/4g

My phone ranges from showing as no signal to full signal (but still no mobile data), but will still not make a call or send a text. It will say im not registered on the network. So i search for the network and theres no Vodfone!

13 days is getting rather ridiculous now!

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[BandOfBrothers]

Hi @curlylocks74

First may I say I apprecaite how frustrating this must be for you when signal is intermittent or non existent. 

Looking at the Vodafone UK Network Checker it states 

"There’s a problem with our mobile network in this area at the moment that may be causing issues with your service. We’re sorry if you’re experiencing any disruption – we know how frustrating this can be. Rest assured, we’re working hard to fix this as quickly as we can, and we’ve asked a specialist engineer to investigate. Thanks for your patience. As soon as we have any further updates, we’ll let you know here."

Vodafone are not always able to give timeframes due to the reasons in Network-queries-frequently-asked-questions.

However in regards to the Terms and Conditions of your contract you maybe able to request a credit to your Account for lost usage when the issue has been resolved. 

I'd suggest also be contact customer service on 191 to have this issue logged on your account notes if you wish to ask for a credit once this issue is resolved. 

[curlylocks74]

Thank you. I am fully aware of what the coverage checker says, and until this morning it also said that repairs were carried out and signal would return by the 11th. which it hasn't.

I have obviously tried customer services many times and just get fed different excuses which gets me no where! yes they will offer a refund, but that doesnt help me in the now. I would much rather pay my full bill and have full signal!!

so in my frustration i turned to social media, and vodafone on facebook sent me in this direction. which clearly isn't helpful either if i just get people stating the obvious!

[BandOfBrothers]

First you are welcome. 

I didn't feel I was stating the obvious as your opening post did not say you had looked at the Vodafone UK Network Checker. Many dont. 

Unfortunatley signal can and will fail from time to time.

That said as I mentioned as a fellow customer I apprecaite the frustration this must be causing you and others in your area. 

We do have a Vodafone Social Media Team here who read all posts catch up with your post and they'll help you with this situation if they can. 

[Alex]

@curlylocks74 Unfortunately at this time there's nothing else we're able to add. Rest assured, we're aware of the fault and we're working on resolving it as soon as possible. 

This issue is on our network status checker as @BandOfBrothers has correctly pointed out and if you did want to receive updates as and when they happen, you're able to register. 

I can understand the impact this issue will be having on your coverage and I appreciate the frustration it's causing. 

It's taking a little longer than usual to resolve but we're unable to provide a timescale for when a fix will be in place. 

[curlylocks74]

Just saying theres is an issue on the checker is not very helpful, we know that already! And i am also registered for updates.

[Alex]

@curlylocks74 Although it may not seem all too helpful, it does confirm we're aware of the issue and we're working on it.

I've checked the reference for the incident (INC3263863) and I can also confirm this is the case. 

If you're already registered for updates then you've done everything you need to - as soon as any are provided, you'll be notified 🙂

[Alex]

@curlylocks74 Our engineers attended the site earlier today and replaced some equipment.

I've just been notified that your local mast returned on air at approximately 13.30pm this afternoon and the service in your area should now be restored. 

Please pop us a reply to let us know if this is the case and your coverage is now back to normal 🙂

[curlylocks74]

Well if you call 1 bar and not being able to send or recieve texts then I guess you could say it is!

[Alex]

@curlylocks74 Your local mast has been stable on the network since it was back up and running yesterday. 

What was your service like before this issue happened? 

I can also see some planned maintenance on our network coverage checker due to take place shortly: 

'We’ll soon be carrying out some maintenance in this area to help improve our mobile network. The work’s due to start at 09:00 18 Jan 2018 and should be all done by 06:00 19 Jan 2018. Sorry in advance if you have any trouble with your service during this time – we know how frustrating this can be.'