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Cannot receive email but can send

2: Seeker

I have just set up my new Samsung S9 plus and cannot receive email while on the mobile network.


I can send email OK. I can send and receive while connected to WiFi. I can also send and receive email when I am using my iPad connected to the phone by using it as (the Samsung) a hotspot.

The phone was set up using “smartswitch” from my old Samsung A5 which worked perfectly.
I would appreciate any thoughts on this




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17: Community Champion

Hi @james8734


The first thing to do is to check the incoming settings, although incoming can still fail even when the settings are correct.


Try deleting the email account reboot the phone and set up a fresh email account on the new phone.

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2: Seeker

Thanks for yojur reply.  It's really appreciated


The incoming settings must be OK as I can receive on WiFi.


I can't delete account at present as I am working away from home and don't have the passwords to hand.


Additional information.  When I go into server settings and hit done.  It checks the settings and says it can't find the server.  This only happens on the mobile network and not on WiFi.

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Hey @james8734, it'll be down the the server your receiving your e-mails through


Some e-mail providers have two lots of settings, secure using SSL, and standard with no security.

Most mobile networks are happy receiving standard non encrypted e-mails, but broadband services normally like e-mails to be encrypted. 


Who's your e-mail provider? 




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2: Seeker

Receiving email is via my web hosting company.  My iPad has the same settings, as did my previous phone. 


I have checked the settings provided by my web hosting company and they are correct, as evidenced by them working while connected to WiFi.

Appreciate the input

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Thanks for the update @james8734, this does seem very strange 🤔 Have you added your email account to the phone? 

  1. Navigate: Settings > Cloud and Accounts > Accounts.
  2. Tap Add account.
  3. Select the appropriate account type (e.g., Email, Personal IMAP, Personal POP3, etc.).
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2: Seeker

Thanks for the post.


given that I can send and receive email via WiFi and can send from the phone using the mobile network..  It’s a fairly safe bet that I’ve addec the account to my phone.


apprciate the thought though.


best regards



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