Welcome to Vodafone Community
I have just set up my new Samsung S9 plus and cannot receive email while on the mobile network.
I can send email OK. I can send and receive while connected to WiFi. I can also send and receive email when I am using my iPad connected to the phone by using it as (the Samsung) a hotspot.
The phone was set up using “smartswitch” from my old Samsung A5 which worked perfectly.
I would appreciate any thoughts on this
Thanks for yojur reply. It's really appreciated
The incoming settings must be OK as I can receive on WiFi.
I can't delete account at present as I am working away from home and don't have the passwords to hand.
Additional information. When I go into server settings and hit done. It checks the settings and says it can't find the server. This only happens on the mobile network and not on WiFi.
Hey @james8734, it'll be down the the server your receiving your e-mails through
Some e-mail providers have two lots of settings, secure using SSL, and standard with no security.
Most mobile networks are happy receiving standard non encrypted e-mails, but broadband services normally like e-mails to be encrypted.
Who's your e-mail provider?
Receiving email is via my web hosting company. My iPad has the same settings, as did my previous phone.
I have checked the settings provided by my web hosting company and they are correct, as evidenced by them working while connected to WiFi.
Appreciate the input
Thanks for the update @james8734, this does seem very strange 🤔 Have you added your email account to the phone?
Thanks for the post.
given that I can send and receive email via WiFi and can send from the phone using the mobile network.. It’s a fairly safe bet that I’ve addec the account to my phone.
apprciate the thought though.