Ask
Reply
Solution
27-05-2020 10:49 PM
and tried speaking to someone from your technical department yesterday; who after 3 hours of calls and call backs was told all he could do was escalate to his manager and I’d hear back in 24/48 hours. I explained I believed this had already happened a number of times, and just want to know what the issues is and when it will be fixed.
28-05-2020 05:33 AM - edited 28-05-2020 06:58 AM
I'm not surprised your unimpressed.
Sometimes if relevant clearing caches and cookies can help but not in all cases.
Unfortunately there is no account access via this forum anymore so Vodafone wouldn't be able to help you from your post here.
May I assume you've upgraded ?
Please take a look at this recent thread > Pay-monthly/Being-charged-for-spotify-premium-even-though-I-ve-activited.
I also appreciate you have tried some avenues of Vodafone Customer services.
May I suggest trying the Vodafone Social Media Teams for support.
They are very good at resolving issues.
Contact-us-for-account-specific-queries.
I wish you all the best with this situation.
🌈Stay Safe 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
28-05-2020 09:03 AM
Thanks. Tried most of them options. Not tried facebook that’s next port of call.
28-05-2020 01:40 PM
@Simonhooks81, is there any way you can confirm you have actually been moved to the red entertainment plan? I have recently gone through a painful change plan experience where the plan I was moved to was not what was agreed.
If that has happened in your case, it would explain why your entertainment option wont activate. If you have the my vodafone app, there is a tab in there which shows what plan you are on. Check out if you are on entertainment plan there.
28-05-2020 04:30 PM
Yes I on the plan. Got emails confirming the plan. Email to the CEO has got a response.