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Dead pixels and apps minimising: Smart Ultra 6

Beamsley
2: Seeker
2: Seeker

I have a Smart Ultra 6,bought it less than 2 years ago, and I can no longer type in a q or p, a 1 or 0 - when the phone is held in portrait mode (upright) but it works fine if it is in landscape.

 

At the same time as this happened, the phone gives a minor vibration and minimises all apps to display the home screen.

 

I have tried a factory reset but with no success. Does anyone know what the problem might be and a potential solution?

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