Welcome to Vodafone Community
I’ve recently switched to O2 and took my phone number with me. I now have my old iPhone 6 with Vodafone sim but it’s locked to Vodafone. When I try to request to unlock through Vodafone website it asks for the phone number associated to the sim. As I took my number with me I don’t know if there is a number associated to that sim. How am I supposed to get the phone unlocked?
Unfortunately Vodafone have sent an auto response saying I’ve entered the wrong number as it’s not recognised in their network
One workaround is to pick up a Vodafone Payg SIM card and use the sim card in the iPhone for 30 days making calls etc and then use the new Payg details to request the iPhone's unlock.
Unlocking is free but it will.cost a minimal top up to make the calls and send texts etc to help latch the iPhone's details onto Vodafones systems.
As you've taken this with you to another provider, this may be why you're having trouble with the online form.
We'd be happy to raise this directly with our specialist team for you 🙂
I've sent you a private message with details on how to get in touch so we're able to do this.