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How to unlock iPhone with no number

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2: Seeker

I’ve recently switched to O2 and took my phone number with me. I now have my old iPhone 6 with Vodafone sim but it’s locked to Vodafone. When I try to request to unlock through Vodafone website it asks for the phone number associated to the sim. As I took my number with me I don’t know if there is a number associated to that sim. How am I supposed to get the phone unlocked?

 

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4 REPLIES
17: Community Champion

Hi @Hollyplatel you should use the old number that you had when you were on Vodafone, the one you took to O2.

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2: Seeker

Unfortunately Vodafone have sent an auto response saying I’ve entered the wrong number as it’s not recognised in their network

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17: Community Champion

As @63johnw rightly points out the original Vodafone number is the one that should work. They should be able to see that the number was used on their systems @Hollyplatel

 

One workaround is to pick up a Vodafone Payg SIM card and use the sim card in the iPhone for 30 days making calls etc and then use the new Payg details to request the iPhone's unlock. 

Unlocking is free but it will.cost a minimal top up to make the calls and send texts etc to help latch the iPhone's details onto Vodafones systems. 

How-do-I-unlock-my-Vodafone-device-if-I-m-not-a-Vodafone-customer.

 

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

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Administrator

@Hollyplatel As @63johnw has mentioned, you should be able to use the number you had when on our network. 

As you've taken this with you to another provider, this may be why you're having trouble with the online form. 

We'd be happy to raise this directly with our specialist team for you 🙂

I've sent you a private message with details on how to get in touch so we're able to do this. 

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