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Other OS & Unlocking

NUC team unable to address my request

2: Seeker

HI Vodafone 

 

I made a request for an unlock code at the beginning of November through the email form. I followed the instructions however the phone was not unlocked. I spoke to support who said I should wait a bit longer abd a bit longer

 

then they said I should escalate to NUC team.

 

I did this and they responded that I should fill in the online form to request this

 

I responded to say I had already done this 

 

I then got a mail saying I need to have my sim in my phone for 30 days

 

I responded to say that I had already gone through the steps can they take a look 

 

I got the same stock response again.

 

needless to say I am not happy with this - 

 

I need smoeone from Vodafone to take a SERIOUS look

 

thanks Tamzin

 

 

 

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3 REPLIES
17: Community Champion

What phone are you using and do you have the reference number from when you first submitted the unlocking request via the online form?

If so then a member of the Vodafone team on here will be able to chase it up for you.

 

 

Vodafone customer since 2004. Attempting to help where I can on the Community

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Moderator

@TamzinRM I'm sorry to hear you've had trouble requesting your network unlock code (NUC).

As we'll need to access your account to look into this, I've sent you a private message with details on how to get in touch with our team.

 

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2: Seeker

Thanks

 

have responded to the PM

 

Tamzin

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