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04-12-2014 01:33 PM
I ordered the Nexus 6 and Moto360 on Nov18th with expected delivery of 5th December. I like many others have yet to receive consignment or delivery information and have never been able to track my order using WEB ref.
I know that there has been delays from the manufacturer which was supposed to distribute on the 1st of Dec. There is a lot of speculation circulating that handsets could be delayed until as late as mid Dec. However this afternoon o2 have just started selling the Nexus 6 not as a pre-order, but as in-stock with next day delivery (5th Dec).
I am wondering if Vodafone has received any handsets from the manufacturer, or if there is a new estimated delivery for customers who have pre-ordered weeks ago?
04-12-2014 10:52 AM
05-12-2014 02:42 PM
05-12-2014 03:41 PM
@Matt wrote:Hi Guys,
This promotion was for the first 500 orders. These won't be confirmed on you order notification, you'll need to wait for delivery.
Thanks,
Matt
Except that mine does say Nexus 6 and Moto 360 and if you fail to provide a Moto 360, it'll be the ASA and Trading Standards who I'll be contacting next.
05-12-2014 03:55 PM
05-12-2014 05:28 PM
wow...
@Matt You are one VERY uninformed person but then, why should you be any different to any other Vodafone employee.
Completely crap service. I am supposed to be a new cutomer but still have no idea if I will ever get a response from Vodafone or receive my order since the "system" is always either down or some other lame excuse...
05-12-2014 05:42 PM
05-12-2014 07:05 PM
05-12-2014 07:07 PM
20-11-2014 01:14 PM - edited 21-11-2014 10:36 AM
Hi,
Placed a pre-order on Tuesday evening for a Nexus 6 (and free Moto watch if I'm lucky).
Received an order number but no confirmation as yet.
Tracking the order results in "Order details you've entered are invalid."
Can anyone shed any light on what happens next? I've used the live chat and called, both to no avail.
Thanks a lot
22-11-2014 04:02 PM
Hi,
I am in the same situation as you. Ordered the Nexus 6 with free Moto watch on Wednesday morning hoping I am in the first 500 to get the watch offer. Only had the initial email to say thanks for your order which had the WEB order number and that they will be in touch shortly with an update. It has been three days since and have heard absolutely nothing so have no idea if order has gone though and I have qualified for the watch. Tried chat and calling customer services many times but no one can confirm anything - some cannot see my order at all! Never been so confused about a phone order before :smileyfrustrated: