Poor Customer Service!

[FHH]

My latest greviance with Vodafone is that I've been wanting to change my faulty handset for months now to no avail.

Can someone help in this regard as I'm just fed up having to explain my viewpoint, be it Cust Services or Vodafone Store Rep.

My BB Bold is under warranty, have ha

[Retired-Andy_V]

Hi Enigma999

I have responded to your query here on a seperate thread and there is an e-mail winging its way to your inbox as we speak. See the following link for further information.

http://forum.vodafone.co.uk/index.php?showtopic=27872

Cheers

Andy H
eForum Team

[FHH]

Andy, the moderator was quick to closed down the thread, but the issue is still on going. I replied to the email from a vodafone team member in the early hours of the afternoon yesterday but someone has yet to reply!

[Sharonbjorck]

I have now been on the phone with vodafone for over 1 hr and 15 mins and am no further forward now than I was to start. I am on to person number 3. I have been disconnected twice and had to explain the problem 3 times.... Furious does not come close 😡

[Retired-Laura]

Hi @Sharonbjorck

Welcome to the eForum.

I’m sorry to this.

Can we help with anything?

Cheers,

Laura