Unidentified Subscriber

[razbury12]

Hello,

As of around 4:30pm today, I have been unable to send text messages to anyone. I am getting a red X and the message 'Unidentified subscriber'.

I am able to use BBM fine, so surely it cannot be the signal.

[alicstone]

I have exactly the same problem and can't get through to Vodafone. At least I am not alone!

[Anonymous]

The Wife had this earlier today and it lasted all afternoon.

SA13 area, don't know if this was a nationwide problem or not and if it was just a BlackBerry/BIS problem.

[razbury12]

NG17 area, I am unsure. Something's wrong... At least I'm not alone,

[Anonymous]

Looking at another thread on here one of the Tech Team suggested that it might be an internal memory problem and to check how much internal memory is free. A restart/battery pull will sort it if that is the issue. Maybe deleting any conversations might help as well in case they have become overly long?

[razbury12]

Hi have already performed a battery pull, no change. I will try deleting some messages.

[Jenny]

Hi guys,

Apologies, we seemed to have missed your posts.

Did you get this resolved? Please let us know if you need any further help.

Thanks,

Jenny 

[mathewcoleman]

I am getting the exact same message.  I'm overseas and I use my UK Vodafone for banking purposes only, so I dont use my connection often.  Whilst I can still send a text to this connection, I cannot send or use the device for outgoing, so I'm thinking I may not have "topped up" or "used" the device within the timefrme and the connection is semi inactive.  I need to try and contact VF customer services as they will be able to fix it I'm sure.

[Jenny]

Hi mathewcoleman,

Take a look here for how to get in touch and we can check this further.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page. 

Thanks,

Jenny

[Alliesaur]

Did any of you find a solution to this issue?