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I have the unlock code and instructions to do so from Vodafone. When I dial in the number to access the unlock menu and pick the option "Service Provider Lock", instead of being asked to enter the NUC, I get a message "Your Phone Is Not Personalised", with no other options.
I have done a search on the web and this says that the phone may already be unlocked. However, I have tried the phone with another SIM card and it definately is not unlocked.
I have the same problem. The unlock code you sent me does not work because I get the 'your phone is not personalised' message before I am able to enter it. Can you help please?