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06-10-2014 10:18 PM
Hello, a mobile phone with a vodaphone sim has been handed into my work (a pub) the phone is locked with a passcode so i can't see contacts to try and contact owner. If i give you the sim serial number would you be able to contact the owner somehow?
Mel.
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08-10-2014 01:31 PM
Hi melibu90,
It's very good of you to reach out and let us know. I'm sure the owner of the phone will appreciate it too.
When your business allows you to take the phone off premises, please pop it into your local police station.
Without the mobile number of the phone in question, we'd be unable to contact the customer for you. I'm afraid we're also unable to search the SIM number as that would require secure account access.
You've done the right thing in keeping it charged, as this way any location services will be able to pin point it should there be anything like this set up.
Cheers,
Ben
07-10-2014 11:05 AM
07-10-2014 01:13 PM
07-10-2014 01:31 PM
I hope the vodafone staff will be able to help out from the sim number, and get in touch with the owner... although I could see a problem if they cannot see account details if data protection isn't passed.
They take 24-48 hours to get to new questions, so don't be surprised if an answer isn't forthcoming straight away.
07-10-2014 04:46 PM
Pity you don't have the number the enqjuiry came from! If the phone's Pay As You Go and not registered, the serial number won't help of course. Still worth a try, though.
And also, we ought to say thank you for all the trouble you're taking.
08-10-2014 01:31 PM
Hi melibu90,
It's very good of you to reach out and let us know. I'm sure the owner of the phone will appreciate it too.
When your business allows you to take the phone off premises, please pop it into your local police station.
Without the mobile number of the phone in question, we'd be unable to contact the customer for you. I'm afraid we're also unable to search the SIM number as that would require secure account access.
You've done the right thing in keeping it charged, as this way any location services will be able to pin point it should there be anything like this set up.
Cheers,
Ben