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Installing Speech

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1: Seeker

I have updated my Lumia 520 with the latest version of Windows 8.1 and now have Cortana  When I press search Cortana does not appear.  I have checked the Speech settings which are English (UK), but in the Language settings the Speech line says 'requires download' (attached). Is this the problem, if so how do I get a download, or is there someting stopping Cortana working.

David

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2 REPLIES 2
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Moderator (Retired)

Hi @dhanmer

 

Welcome to the eForum.

 

Have you tried to do a hard reset on the phone?

 

To do this:

 

Settings -> about -> reset 

 

Before doing this please make sure that you’ve backed up your phone:

 

This is how to:

 

Settings -> backup -> apps and settings -> back up now.

 

Cheers,

 

Laura

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3: Seeker
Cortana is not pre-enabled by default. Go into settings and swipe left to get to applications. Enable Cortana from here. Typical response from so called technical team, switch it off and on again...
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