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I think its been going on a long time. have you seen thread https://forum.vodafone.co.uk/t5/Windows/Java-error/td-p/2572936
I have tried chat a couple of times and all they want to do is reset your account, the first time it happened they even changed my login id.
I have had this occur the last three or four months,
ive also been having the same problem for the last month and had my account reset several times, cleared my internet cache and used various browers and still no luck! beginning to think im never going to be able to top up my phone
Please try this workaround below from Annie_N.
I have been consistently having the same problem.
I have used different browsers on different OSes and they all do the same.
Can no-one at Vodafone verufy that this is happening and get it fixed?
Oddly, it has not happened today!
Could it be because I have changed my phone - same number, same style (PAYG 1)???
Also, I opened a new account to add the new SIM on PAYG on the old phone - also no problem today.
(Can't have two PAYGs on the same account.)
Moved the records around on the database?? Who knows?
Having seen your message and the one from Alex, I have tried again. My initial login worked OK which is better than before but when I clicked on the Topup button I got ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #105
Not quite there!
I have used the workaround posted by AnnS after a fashion I found after getting the error I could open a new tab and navigate to my vodafone and it got a bit further. It did not ask for credentials again. Repeated this a couple of times and got to the topup payment screen which seems to work normally. No updates to this screen please, its one that works!
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I have utilized the workaround posted by AnnS after a mold I found in the wake of getting the mistake I could open another tab and explore to my vodafone and it got somewhat further. It didn't request certifications once more. Rehashed this two or three times and got to the topup installment screen which appears to work regularly. No updates to this screen it would be ideal if you its one that works!