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One of the phones on my account we have recently changed. We bought a Nokia Lumia 625 (PAYG) from the Vodafone store, delivered to the local Vodafone shop. They transfered my wifes existing pay monthly number to the new micro sim card and set the phone up. All OK. So are using a pay monthly sim only account, as was previously with an old HTC which worked OK, but new sim card, smae number.
Except we cannot get a picture message to send. Everything else works, internet etc, but unable to send an MMS message. It keeps saying "Cant send message, try again".
Access Point is set to Vodafone UK Contract and shows as active.
Help! Anyone any idea? Thanks.
Solved! Go to best answer.
Went through the process of setting up a new access point for mms etc as per the link in previous post, activated new access point OK but, still get the same failure message when trying to send a picture message. All other settings look OK.
It's possible that MMS got turned off on your account in the upgrade process. Hang on for the Tech Team here as re-enabling it often requires deeper access that the Customer Services people have.
Yes. Just tried Txting WEB to 40127.
Received the settings and they installed OK.
Still fails to send picture message, have also discovered that it doesn't receive them either. It just displays "media content in this message". Selecting "get media content now" results in a chime, but no picture downloaded.
Thanks for your help on this one guys.
I think that one of the eForum Team will need to look into this for you as it does sound like MMS hasn't been provisioned on the account.
One quick check, can I confirm that you were trying to download MMS over the mobile phone network and that you don't have WiFi on?
I now have to confess to having taken my wifes word for something!
It turns out that internet access doesn't work either, when you switch off wi-fi. So I guess that would explain mms not working.
I have installed the settings that come from txting WEB to 40127 but still no joy.
Is this a sim/account problem or an unidentified phone setting? Data is switched on.
Maybe have to get her to take it back to the Vodafone shop and get them to have a look.
Just checked my account online and it looks as if the phone has logged accesses to WAP up until last Thursday, 24th. But not since. Is that significant?
It sounds as though data isn't working on your phone (just to state the obvious). You could check to see that the APNs (the internet settings) are in place and selected as default. However, if it was working before, there's no reason to suppose they'd disappear all of a sudden. The other possibility is a local network issue (if your phone is working in the same place, that would rule that out, of course). The only setting I can think of that would affect it otherwise is Airplane Mode, though that would stop it being a phone either. A trip to a Vodafone shop might help - it depends on whether there's someone there who's sufficiently familiar with the phone.
Why is it that, when the issue probably isn't the SIM, we all pile in and suggest a replacement "just in case"? Then, when it is, we forget about that posibility altogether. :smileyembarrassed: Glad to hear you're sorted.
To answer your questions:
Remember, that if you use a third party app such as WhatsApp, it can send pictures using WiFi
Every so often, when I'm on wifi, I can see a mobile data connection being made briefly so it would appear that apps can switch over when necessary. I don't use MMS, so I don't know whether it would work with that. My phone is Android, so I wonder whether "sticky wifi" a Windows thing?