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No MMS for a year!

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4: Newbie

Nokia 925 contract.

 

Phoned Vodafone a few time re this issues but, like everyone else, spending hours of my day repeating the same stuff over and over again isn't that appealing.

 

Been through full settings thing several times. Hoping that someone here can tell me something obvious that may be wrong?

 

Thanks in advance!

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25 REPLIES 25
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4: Newbie
Similar issue on the 930 for me.
Infinidim
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17: Community Champion

MMS needs to be provisioned on your account and it sometimes gets disabled in the upgrade process (ie, you can have it then lose it).   If you've checked the settings, thta's likely to be the problem.   In the first instance, talk to 191 or Live Chat and specifically ask for this.  If they can't help you (it seems to vary), drop a note back here and the Tech Team should be able to fix it.

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4: Newbie

Thanks, like I said in first post I have spoke with Vodafone several times on this issue and they assured me that all was fine. They told me MMS was enabled, then sent me some new settings > Fail each time.

 

I will try them again, sigh, just wish I didn't take so long to get through to who you need and that someone would take ownership of the problem till it's resolved. Expensive things these contracts and service level is below rubbish really.

 

M

 

 

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17: Community Champion

I haven't been down this route myself, but other people have reported that the frontline customer services people see something that appears to show MMS as being enabled, but there's a deeper setting they don't necessarily have access to - or don't look for.   The word "provisioned" seems to be important.

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4: Newbie

I thought I'd make one last effort to get this sorted. I went to the Solihull Vodafone store and explained all to the very patient advisor there. She went through all settings on my phone as well as all possible settings on the account screens.

 

Still no MMS. :smileyfrustrated:

 

BTW, 4G has never worked on the phone either. Could the two things be related?

 

 

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17: Community Champion

MMS requires a data connection, but it'll work over 2 & 3G.  I assume you don't mean you have no data connection at all?   You could also check that your phone isn't restricted to 3G and below in data settings.  If you're not sure how to do that, you can download the full manual for your phone from the Nokia website.

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4: Newbie

Firstly, thanks for trying hrym!

 

Data works fine. The 4G problem is that, if I set max connection speed as 4G, I get full signal showing but if someone calls me the calls always go to ansaphone???

When I move back to max connection 3G I get the calls through again!

Never been able to use 4G but have been paying a 4G tarriff for almost a year! Nobody in call center or store has had the slightest idea what to do with that one!

 

 

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17: Community Champion

Hmmm.   That's an odd one I haven't seen before.  I'm assuming you have 4G on your account and are in a 4G area?  (Apologies of that's effectively what you said).

 

Try Live Chat (Contact Us below).   It's possile/probable that this is beyond them, but ask - about the 4G issue.  If you draw a blank, drop a note back here and the Tech Team will be able to have a look.

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4: Newbie

Will the Live Chat people really have more insight than the Vodafone call centre or Vodafone store? Do they have access to different menu layers that I've not been through a gazillion times already?

Just ask as loathed to throw more time at this. Spent quite a few hours already. The problem is frustrating enough, spending additional time NOT solving it just makes it more so.

 

Sorry if I sound grumpy. It's because I am :Winking_smiley:

 

M

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17: Community Champion

I appreciate your frustration.  I've suggested Live Chat because I've always found them to be very helpful, but no, they don't have access to system that 191 don't.   Stores seem to vary in what they can do and I think it depends a lot of the technical expertise of the staff member concerned.

 

In this case, I was talking about getting 4G working, but if you've already been through the process on that one, there's probably not a lot of point in pursuing it further through the channels you've already tried.

 

If you have a working data connection with 2 and 3G, then I don't think the MMS problem is related and I suspect the service needs to be provisioned on your account.   Frontline customer services aren't always able to do this.

 

At this stage, you're probably best off waiting for the forum team to pick this up.  It'll mean a wait, I'm afraid, as they've been very busy latey, but they should be able to help.

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4: Newbie

Thanks hhrym.

 

I'll wait, I'm nothing if not patient :Winking_smiley:

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Moderator (Retired)

Hi @symo

 

We’ll need to take a look at the MMS features on your account to see why this is happening.

 

As you’ve already tried Live help, please contact us directly here

 

The calls going to answerphone whilst set to 4G is a different issue.

 

You say you’ve never been able to use 4G. 4G is data only, so if you’re able to use data whilst connected to 4G then it’s working fine.

 

When your calls go to voicemail with 4G on, does this only happen in one location or everywhere you take your phone.

 

Thanks,

 

Simon

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4: Newbie

Hi Simon.OK, I will contact as suggested.

 

Regarding the 4G issue, I've only really tested it at my home address as that's where I have time to mess about with stuff like this.

Just tried here at work and call came through OK with 4G enabled. I will try a few locations over next few days and let you know.

 

Thanks!

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4: Newbie

Filled in contact form. 2 days later a missed call then an email stating "I'm am not authorised" on this account? As stated previously, I have spoken with Vodafone many times in the past.

 

Not sure how I can become authorised? Or even what it means? Replied to the mail asking how I become "Authorized". No answer, this was last Friday.

 

I knew it would be a waste of time. Just as it has every other bloody time! :smileysad:

 

 

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4: Newbie

Now, I'm stuck in some kind of stupidity vortex.

 

I get mails saying I am "not authorised to speak" about my account but I can't seem to find out who is authorised? I have, up until now, have always just called up and ordered phones, changes to plans etc.

Nobody seems to want to take ownership of the problem and each new contact gets as far as dumping me for not being "Authorised". I ask for the name of someone within my company who is "Authorised" but, by then, the original "helper" has signed off the problem and we just start all over again.

 

So, a year on, still paying for a service I don't get and still wasting my time trying to solve the problem.

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Moderator (Retired)

@symo 

 

We're only able to speak with the account holder for legal reasons.

 

The account holder can contact us and add you as an authorised user on the account.

 

If this is a business account, you'll also be able to contact your account manager.

 

DaveCD

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4: Newbie

Next you'll be saying you can't deal with me for Health and safety reasons! LOL. Anyway, update on the insanity that is dealing with Vodafone...

 

Tried our accounts and IT departments, got this reply from Systems Manager when I asked him to look into it...

 

 

"I don't believe this. From time to time when I call Vodafone (including in the last year) I have a game getting them to talk to me as they say you are registered name on the account!!

 

I'm not even sure of the password... I'll call them in a minute and see if they'll confirm password with me (may be *******) and sort pdf."

 

 

As I said before, I have called and ordered phones and added packages to the account in the past year.

 

Hopefully, someone will take pity on me or my colleague and deign to speak with one of us...

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4: Newbie

Sigh. Day 27 and still no resolution. In fact, still haven't even managed to speak to someone yet.

 

I have had a couple of calls from Vodafone customer service but they ring during work hours when, surprisingly, I might be working and not immediately be able to take the call. When I call back, within a minute or two, I find the number just sends me on a convoluted route back to the normal 191 "service".

 

I then get and email saying "tried to call you" and I reply to that too. This then goes into the general email enquiry pot, I guess, as nothing ever gets done with it. If I could just get someone to take ownership of the problem and provide me with a number or email that would be answered I'm sure we could solve the problem. It feels like the whole system is designed to make you give up and go away, not help.

 

Abysmal Vodafone, truly abysmal.

 

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4: Newbie

OK, took 30 days but, sorted now! Thanks Darshit. :smileyhappy:

 

 

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