Ask
Reply
Solution
30-10-2014 05:10 PM
31-10-2014 10:57 AM
31-10-2014 05:49 PM
31-10-2014 08:18 PM
Hi @DeeCharlton,
I suspect your SIM card has been locked.
You can get a new SIM card from a local Vodafone store or by emailing us following the instructions here.
We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.
Alternatively, have a quick chat with our Customer Services team and ask for your PUK code.
Thanks,
Matt B