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21-04-2014 02:14 PM - edited 21-04-2014 07:20 PM
I have had the Nokia Lumia 520 on Vodafone pay as you go for one month now i cannot send or recieve picture messages .
I have tried the following
-Hard reset and manual roam
-Full phone update and restored all settings
-A different sim
-I read that MMS doesnt work on the Nokia Lumias and you need the APN app that cannot be found in the Nokia store?? .....
-MMS is set up on the online account
-You also cannot see on the Nokia Lumia 520 apns already it doesnt allow you to view them or delete.
-My internet works fine
Why isnt this stated in the instructions you supply in the box??
When we are being told hard reset etc that doesnt work with this issue but wastes time ...
Vodafone need to be made aware of this Nokia Lumia issue.
As the threads on here have that many views and comments this doesnt look good when you are telling customer things that will not work i understand this normally does fix things with manual roam hard reset etc but not this case.
As customers are going round and round in circles.
Thank you
21-04-2014 03:43 PM
Hi t_jharper,
I'm not aware of any generic issues with MMS on PAYG. You can get your MMS settings updated here.
Alternatively, please text the word 'WEB' to 40127. You may be prompted to save the settings.
Cheers, Ben
21-04-2014 03:58 PM
This doesnt work ive tried this 5 times aleady .
WEB to 40127
They come through but this doesnt apply with this phone as other customers have put on other feeds when you search for nokia lumia 520 mms issues etc.
I dont understand how your not aware of this??? As there a lot of feeds on here from vodafone uk customers.
I have already put this on my feed also
21-04-2014 05:08 PM
-Ive also checked my My Account and its set with no bars ive tried barring and unbarring still doesnt work
-Ive tried the link where you type your number in and then it send you two texts this also doesnt work
-I dont feel its a faulty phone there must be something wrong with the software they have rolled out and because vodafone arent listening to there customers about this matter nokia may not be aware we are having these issues.
-Ive in putted the APNs in manually also
Thanks
21-04-2014 05:57 PM
Try speaking to Nokia directly.
21-04-2014 06:16 PM
Ive posted on the nokia forum also but this needs to be looked into as this is not very good if Vodafone are not aware of a issue like said above :smileyembarrassed:
When the forum has more than 5 pages worth of complaints.
I dont normally have any issues and have been with Vodafone for years now.
Thanks
21-04-2014 06:20 PM
Have they replied to you.
Try phoning Vodafone directly and see what they can do.
21-04-2014 06:26 PM - edited 21-04-2014 06:32 PM
I havent called up as normally they will repeat what ive already carried out which makes me angry and wastes my time.
Ive already done there part and researched everything but to be told they are not aware of such issue is remarkable really have you seen all the posts regarding this issue you would think in this world of "Smart phones" it would be very easy to send picture messages which was possible on the most basic phones.
:smileyfrustrated:
Thanks
21-04-2014 05:56 PM
21-04-2014 02:14 PM - edited 21-04-2014 02:26 PM
I have tried the following
-Hard reset and manual roam
-Full phone update and restored all settings
-A different sim
-I read that MMS doesnt work on the Nokia Lumias and you need the APN app that cannot be found in the Nokia store?? .....
-MMS is set up on the online account
-You also cannot see on the Nokia Lumia 520 apns already it doesnt allow you to view them or delete.
-My internet works fine
-Ive checked my online account i have no bard on the mms
-Ive inputted the APNs my self also
Why isnt this stated in the instructions you supply in the box??
When we are being told hard reset etc that doesnt work with this issue but wastes time ...
Vodafone need to be made aware of this Nokia Lumia issue.
As the threads on here have that many views and comments this doesnt look good when you are telling customer things that will not work i understand this normally does fix things with manual roam hard reset etc but not this case.
As customers are going round and round in circles.
There is a large issue with this if you read all the post about this issue
Thank you
22-04-2014 08:08 AM
Hi t_jharper
Thanks for letting us know what you've already done.
So we can take a look and see that the settings on your account are correct, contact us here.
DaveCD