Welcome to Vodafone Community
Have you looked at the settings and established that you have Vodafone Contract (I assume it's contract) MMS installed and set as the default? My understanding of Windows devices was that they install APNs silently, so you never see the text, although it does come in.
If everything is correct and the SIM works in another device, there's really not much more Vodafone can do, I'm afraid. They're providing the service and the issue would seem to be with your device.
If CPW won't play ball, you have two choices; you can fight the legal stand point and try and make them deal with it.
Or you can go direct to Nokia and either go to one of their Care Points, or see if you can arrange a postal repair?
Personally I'm all about getting the Phone fixed, so I would use Nokia but that's only my opinion and you must do what is right for you!
Troubleshooting MMS issues is notoriously difficult. However, it often comes down to their not being provisioned on your account and it's possible that's what you were being transferred for. Now that you're here, hang on for the forum team who'll be able to check this for you.
Yes, I know it's fixed, but this is a public forum and other people will come to the thread and it's useful for them to see the paths available.
I CAN SEND PICTURE MESSAGES HOORAY!!!!
This is for anyone who uses PAYG. & FREDDOM FREEBIES
Since I got the phone 9 months ago, I have been using Freedom Freebies for the unlimited texts, calling minutes and data allowance. Great value for money I think.
With all this agro with MMS, I feel so silly. But Im posting this info, just in case there are many people who did not or do not realise. Freedom freebies do not include MMS messaging (picture messaging). These are charged at 39p per message, so you need to make sure you have credit on your phone too. I always thought MMS and SMS would be considered the same thing now, but like the old phones, (pre smart phone) Vodafone, as with all other companies charge you a different rate.
This maybe helpful to some people, but this is what I have figured out in last few hours. I would have thought vodafone should have mentioned this from the start. EG: Do you use freedom freebies and have sufficient credit on your phone to send a picture message, as picture messages are not included with you freedom freebies.
I know this wont help everyone, or maybe anyone else for that matter, but you never know. BTW, my phone has recently updated too, so that might have had something to do with it. Who knows????