main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Other OS

Nokia Lumia 820 MMS Problem

SOLVED
View solved solution
Highlighted
2: Seeker

I have a nokia Lumia 820 and am unable to retrieve media messages - I get the message "Get media content now (29KB), I click on it - and it says "getting media content...." and then just clicks back to the first message.  I have phoned up Vodaphone and the chap there suggested asking on here to see if any of you had the settings that I need to put into my phone as he said it sounded like a setting problem as I can get SMS and use the phone online etc. etc.  Oh and I can't send myself media messages either - tried that one.

 

Many thanks for any help.

 

Christine

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
4: Newbie

My phone must have crashed or something I had to remove the battery and re-install it. Anyway its ok now. So I've gone onto the Market Place, selected Nokia Collection, then in the next list there's no Nokia Network Set Up

View solution in original position

View more options
20 REPLIES 20
Highlighted
Moderator (Retired)

Hi Christine, 

 

This could be one of two things - your phone or your account setup.

 

Firstly, text the word WEB to 40127 as this will send you the correct settings for your phone.

 

If this doesn't work, click here to get in touch with the team and we'll check your account settings.

Paul 

View more options
Highlighted
2: Seeker

Hello Paul - I have done as you said and got a text saying "It looks like something's changed - either you've swapped your SIM or updated your software.  If you want to use the internet on your phone, you'll need to update your settings.  We'll send you these by text shortly."  That was half an hour ago!

 

I spoke to Vodaphone last night, and the chap I spoke to said to ask here or go to a Vodaphone store, so not very helpful!!

 

Chris

View more options
Highlighted
Moderator (Retired)

Hi madaboutbuns, 

 

I've just replied to your email. :smileyhappy:

 

Kay

View more options
Highlighted
2: Seeker

Hello Kay - I am still unable to receive or send MMS - have sent you an email.

 

Christine

View more options
Highlighted
4: Newbie

I too bought a Nokia Lumia 820 recently and joined as a Vodafone pay as you go customer.

 

I have just had a text saying I've received a picture message and given me a code and link to view it. The original size was much smaller than the actual picture sent but I'm wondering why I don't just get picture messages in the texts rather than having to go to the website.

 

Any help please?

 

Robert

View more options
Highlighted
Moderator (Retired)

Hi robertthorp,

 

Can you go the Market Place for me, then go to Nokia Collection and select Network Set Up. 

 

If you run this and select Vodafone Pay as You Go this should resolve it for you.

 

If you need anything else, pop back on again. :smileytongue:

 

Cheers

 

Ian

 

 

View more options
Highlighted
4: Newbie

Hi, I've just gone to my phone to go to the market place app and on clicking the on button it's just showing the display screen picture, no menu screen no matter what I press.

View more options
Highlighted
Moderator (Retired)

Hi robertthorp

 

Thanks for your reply.

 

I’m not sure what you mean. Can you not get onto the Market Place at all?

 

Thanks

 

Simon

View more options
Highlighted
4: Newbie

My phone must have crashed or something I had to remove the battery and re-install it. Anyway its ok now. So I've gone onto the Market Place, selected Nokia Collection, then in the next list there's no Nokia Network Set Up

View solution in original position

View more options
Highlighted
2: Seeker

I am unable to send pictures via a text message from my Nokia 820 despite entering the recommended APN settings. Can anyone assist me? Thanks

View more options
Highlighted
17: Community Champion

If you have the correct APNs and MMS still isn;t working, it may be that it needs to be provisioned on your account.  The forum team an help with this, so please hang on.

View more options
Highlighted
2: Seeker
Please supply the correct settings when I text web to the mobile number and I am told the settings have changed; nothing has in fact changed - very frustrated with Vodafone over this. Gordon
View more options
Highlighted
17: Community Champion

Configuration messages tend to arrive silently.  I've come across instances of Windows devices actually installing them by deafult but, if your phone still isn't working, go into Messaging and have a look for Configuration Messages - it may be a menu option.  If the APNs haven't installed, tapping on the message will set that off.

View more options
Highlighted
Moderator (Retired)

Hi Gordon.

 

So we can check the settings on your account, contact us here.

 

You can also input your number here so the settings are sent to your phone.

 

DaveCD

View more options
Highlighted
1: Seeker
When I get sent pic msgs they come through saying get media content now but when I click on this link nothing happens. I am also unable to send any pic messages. Could you help me with this? I presume I will need to go to a marketplace from reading others problems but I have no idea how of sheer to go to do this?

Please help, thanks.
View more options
Highlighted
Moderator (Retired)

Hi StaceyWarwick,

 

We'll need to make sure MMS is enabled on your account.

 

So that we can look into this further, take a look here for how to get in touch.

 

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

 

Thanks,

Matt B

View more options
Highlighted
2: Seeker

Hi there,

 

I have the same issue with my Lumia 630 on Pay Monthly - I have been trying to sort it out using different settings since I started the contract three months ago.

 

Text to 40127 does not do anything, I just get a generic message saying settings will be sent, and they are not. I've tried various combinations of MMS APN settings but nothing works. The listed APN settings on the Vodafone website do not match the setting parameters listed on the phone. To clarify, these are the setting parameters the phone requires:

 

APN:

Username:

Password:

Authentication type:

WAP gateway port (URL):

WAP gateway port:

MMSC (URL):

MMSC port:

Maximum MMS size:

IP type:

 

IP type has three options in a drop down box - IPv4, IPv6 and IPV4v6.

 

Any help with this would be appreciated.

 

Best regards,

 

Matt

View more options
Highlighted
Moderator (Retired)

Hi matt_taylor81,

 

We'll need to check your account to make sure you've got the correct feature activated.

 

So we can look into this further, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

 

Thanks,

Matt B

View more options
Highlighted
17: Community Champion

This isn't going to help in this specific case, but just for the same of clarity - most devices install settings silently these days, so the fact that you haven't seen anything come in doesn't necessarily mean nothing's been sent.

 

@matt_taylor81: it could be a matter of provisioning on your account, so it's worth replying to MattB's message.

View more options