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Other OS

Software won't install

1: Seeker

Hi, 

I've plugged the dongle into my PC. The instructions say it should install software, but it hasn't done that, or come up with any prompts. I can see it under my list of devices though, and Windows says it's working properly. How can I make it install the software? 

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2 REPLIES
17: Community Champion

Could a firewall or security suite be impeding the install ?

Can you try unplugging it and start again. 

Are relevant drivers up to date. 

I recall when I used Windows 7 sometimes I had to run things as an administrator. 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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Community Champion (Retired)

Maybe the dongle didn't include the right version of the software for your version of Windows?

There is some potentially useful information to be found on http://www.vodafone.com/content/index/what/devices/vmb.html

Also look under the Extras tab on that page.

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