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18-08-2014 06:12 PM
18-08-2014 06:36 PM
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18-08-2014 06:50 PM
Multiple replacement units & repairs would imply the 1020 is not fit for purpose.
I do not know how Vodafone deal with such instances (probably polar opposite to how I would).
A Vodafone rep should be in contact to discuss.
~~Clear eyes - Full Hart - Can't lose~~
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19-08-2014 10:12 AM
19-08-2014 10:55 AM
Some networks have an "x repairs and you can have a replacement" policy. Vodafone don't, but will, as far as I'm aware, deal with each case on its merits. It's very odd that you've had so many problems with different handsets and I doubt there's a general problem that makes that particular model unusable. If there were, we'd have heard a lot more about it. I'm not sure how the "not of merchantable quality" (which I think is where you're going) argument applies when you've had replacements - the legislation would normally apply ( as I read it) to a specific example and not a succession of them.
Your best bet is to wait for the forum team to pick this thread up and see what they can do to help you.
19-08-2014 09:25 PM
21-08-2014 11:09 AM
21-08-2014 05:49 PM
21-08-2014 05:56 PM
@albeebournemout wrote:
What's a [#7xxxxxx] number?
When you sent the message, you should have received an automated reply by email. In that reply would have been a reference number that looks a bit like this: [#7123456].
PWIAC