Dear vodafone, in decenber 2013 I took out a 2 year contract with a nokia lumia 1020 mobile phone with vodafone. since then ive had nothing but problems : 1st i was mis sold a sim adapter so i could use my nano sim. this broke the tray and i had to return the phone and swap for a new one. i wasnt made aware that nokia lumia 1020 isnt designed to be used with sim adapters. the new one had a line of dead pixels right down the cenre of the screen so i again returned it and got another new phone. the new phone started making a horrible screeching noise whenever i turned the camera on. i sent it back to nokia who "fixed" it 2 weeks later. when i got it back i turned it on and straight away, it was making the same noise. they hadnt even touched the phone. so i again returned it to nokia who kept it another 2 weeks. it eventually came back and all seemed fine.. except now its doing it again. its intermittent though. its also started to crash 50% of the time when i use the camera and it freezes and i end up having to do a reset to get it working again. the battery is also terrible. an example, i used the built in sat nav (here drive) while plugged in charging. i drove 2 hours. i started with 100% power. by the time i got to my destination it was on 16%. with all the problems ive had, i asked nokia what they intend to do. they said they can fix it if i return it. i have no intention of spending the next 16 months of my contract returning the phone every other month with a problem. nokia have told me i need to contact vodafone. i called vodafone this afternoon and they said they'll take the phone and fix it. they also told me to go to the store to pick up a "complimentery" phone to use while im waiting for mine to be returned. however the store told me they dont have one. im not willing to get this phone "fixed" anymore. i have done that enough times and also had the phone replaced enough times to realise that the make / model is faulty and not JUST this particular handset. i would rather either cancel the contract or have a replacement phone (not a nokia lumia). The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose which this clearly isnt. As vodafone are in breach of contract I am entitled to have the phone replaced and I would request that vodafone confirm that they will do this within the next 14 days. I look forward to hearing from you --------------------------------------------------------------------------------