main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Other broadband queries

Amazon Device Issues

SOLVED
View solved solution
juliatranter1
3: Seeker

Hi, I have 2 Amazon devices, a Firebox and a Tablet.  After installing a new THG3000 both those devices have lost connection.  I fixed it and they were fine when I "forgot" my router and extenders on those devices and reconnected and logged them back in.  But this morning they have done it again. Can anyone assist?

 

Thanks

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
KeithAlger
16: Advanced member

The cause of this is usually a little bit of Stupidity on the part of Vodafone, for not allowing (I believe this is still the case) the VF router to be set to specific channels - and Amazon for their devices only using a subset of the common channels.  The upshot being that VF router sits on a channel that your Amazon devices can't see, and there is little easy means to fix this!

 

The simple solution - and it is totally bonkers to have to suggest this - might be to connect an extender to the router as an access point (via a cable), and set up that extender on a specific "common" channel that your Amazon devices can see!

 

I can give more detail if you require!

View solution in original position

View more options
2 REPLIES 2
KeithAlger
16: Advanced member

The cause of this is usually a little bit of Stupidity on the part of Vodafone, for not allowing (I believe this is still the case) the VF router to be set to specific channels - and Amazon for their devices only using a subset of the common channels.  The upshot being that VF router sits on a channel that your Amazon devices can't see, and there is little easy means to fix this!

 

The simple solution - and it is totally bonkers to have to suggest this - might be to connect an extender to the router as an access point (via a cable), and set up that extender on a specific "common" channel that your Amazon devices can see!

 

I can give more detail if you require!

View solution in original position

View more options
juliatranter1
3: Seeker

Wow, considering the amount of Amazon devices out there that is bonkers, as you say.  I think I get your drift but yes, more details would be welcome.

 

Many thanks for the quick response.

View more options