main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Other broadband queries

Amazon echo plus.

Highlighted
2: Seeker

How do I get the Amazon echo plus that comes with the broadband I have just ordered, now I have ordered it I can find no info on how I get one.

View more options
7 REPLIES 7
17: Community Champion

This may help @Richhowell362 

 

Terms-and-conditions/consumer/broadband-and-home-phone/amazon-echo-plus-offer/index.htm

 

"  

 

3.            In order to claim the Offer, Eligible Members will be sent an email with a promotional code that can be used at checkout at amazon.co.uk in order to receive the Amazon Echo Plus 2ndGeneration. This will be sent within 30-60 days after the customer purchases a Home Broadband Plan (if a customer purchases any of the eligible Vodafone Gigafast plans, the promotional code will be received 2-4 weeks after installation of their Vodafone Gigafast service)  Customers should be aware that it may take up to 60 days to receive this email to redeem the Offer and the promotional code will be valid until 31st December 2019 inclusive. Under no circumstances can the promotional code validity period be extended. The Eligible Member can elect to receive the Offer by standard or express delivery on amazon.co.uk.  "

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
2: Seeker

Great, funny no one mentioned it would take two months to get hold of one when I ordered it, just assumed it would come with the router . 

View more options
2: Seeker

Has anyone actually got their code yet? Been given the runaround by chat telling me to email an address, that email said they dont deal - another department. My activation date was 20+ days ago, I know the 14-60 days answer but I havent found anyone who has actually got one yet.

View more options
1: Seeker

I too have just been given the run around. Did you get anywhere with finding a code or a number to contact? It seems a little weird to me. 

View more options
2: Seeker

Hi, no I didnt get anywhere finding help, as with the moderator response on this thread- everyone just quoted the T&C's of the offer at me, by phone, by chat or on here. Very frustrating- eventually (30ish days) I got the code, it came from a generic "no-reply" email address so I cant even give you that to get in touch with. It did get caught in my spam filter, I believe that Vodafone arent actually running the offer in house - which is why none of them actually know who is dealing with it. But it would have been simpler if one of them just owned up to it and told me the truth. 

View more options
4: Newbie

When I ordered over the phone I was told I would receive a code after 14 days but nothing so far. The router arrived the next day. I do think Vodafone should send out an email when renewing a contract and confirming details. It would seem like a legal minimum.

View more options
KXL
4: Newbie

Connected just under a week to superfast 2, so I guess will be waiting patiently for the code to arrive in my inbox / junk mail in due course. Hopefully will get it this or next week and not the month ish that some experienced...

View more options