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Signed up for broadband back in Septemtember and STILL waiting for the free gift. The last email we had was back in November to say there had been a "slight" delay and we should get the item in 2 weeks..... well, still nothing has arrived.
It's an understatement to say we are pretty annoyed by this and have lost trust in Vodafone !
yup....still waiting! managed to navigate the deadline dates and successfully order a Go pro.. .
As of today, still nothing. I was supposed to have it in November. No comms from TLC. I have called several times to be told 'your at the top of the list and will be with you prob within 2 weeks....then nothing again....All seems a little bit rubbish now.
Have you both contacted TLC directly? All claims are handled by them, you can get in touch by phone on:
0330 124 3558
If so, what have they advised? The offers been very popular and I know that stock levels have been affected - we're working hard with TLC to get them sent out as quickly as we can.
thanks for the reply. yes, I have spoken to TLC several times...always told I'm on the top of the list to get something sent out and expect within two weeks....its like they read it off a script, predictably, nothing ever turns up and we repeat the charade again...
Yes, took around 40 minutes to get through, numerous emails being sent on their enquriy form (all of which have been ignored).
II understand they have a back log to get through and were short on supply, but at least keep people updated as to what is going on rather than leaving people in the dark.
I appreciate that this is more an isue with TLC than Vodafone, but Vodafone chose them as a partner and should be working with them to get the problem/s fixed, to ensure their own customers receive regular and up to date communication, and perhaps make sure that who they work with can carry out the requirments.