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Other broadband queries

Apple device keep disconnecting from wifi

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3: Seeker

Does anyone have any problem connecting their Apple devices to the Vodafone broadband? All my Apple devices keep discounting crazily to a point a can’t stay on for more than 2 minutes! I tried connecting using me Samsung tablet and it seems to work fine!? Any idea how to solve this? I am using iPhone6s plus and an iPad and none of them manage to stay on the wifi. I contacted Vodafone customer service they check everything and even changed my router but it make no difference. Any suggestion or help will be appreciated.

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40 REPLIES
13: Advanced Member

standed router wifi or a third party wifi like google wifi etc . is there any thing in your router logs 

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9: Established

@CHLOEYAP wrote:

Does anyone have any problem connecting their Apple devices to the Vodafone broadband? All my Apple devices keep discounting crazily to a point a can’t stay on for more than 2 minutes! I tried connecting using me Samsung tablet and it seems to work fine!? Any idea how to solve this? I am using iPhone6s plus and an iPad and none of them manage to stay on the wifi. I contacted Vodafone customer service they check everything and even changed my router but it make no difference. Any suggestion or help will be appreciated.


Same thing... iPad / iPhone connections wifi connections dropping frequently and randomly.   These devices are the most noticeable because they are the devices we use most for Internet browsing but it is not limited to Apple devices by any means.  iPads work fine on non Vodafone networks which suggests that the problem belongs wholly to Vodafone.  

 

On both VF routers supplied, the 5GHz WiFi repeatedly disabled / enabled itself internally whilst the 2.4GHz wifi just dropped device connections but didn't actually disable / enable itself internally.

 

The new router delivered has exactly the same issues a the first one.  As Vodafone are not capable of fixing the problem (by virtue of their hardware /firmware specification) I now have an older third party router connected to the VF Junk and none of my dozen or so WiFi devices are dropping connections at all.  From that, one can really only conclude that as a wifi router, the Vodafone device fails miserably.

 

VF Junk with its wifi disabled and dhcp enabled has seven wired devices (via an eight port Linksys switch) connected to one LAN port.  Four of these devices are constantly powered on  and three are only selected on when needed. The wired network works very well.

 

The second router, connected LAN port to VF Junk LAN port has dhcp disabled and handles my dozen or so 'always on' WiFi devices without issue.

 

That (along with the numerous others here with the same router complaints) speaks volumes.

 

 

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13: Advanced Member
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3: Seeker

I am using the Vodafone wifi. I did try to use my own but realise there is no dsl port so I’m using it as a range extender. So to cut the story short, both the Vodafone router and my own wifi signal drop like crazy. I didn’t check the log...what should I be checking

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9: Established

@CHLOEYAP wrote:

I am using the Vodafone wifi. I did try to use my own but realise there is no dsl port so I’m using it as a range extender. So to cut the story short, both the Vodafone router and my own wifi signal drop like crazy. I didn’t check the log...what should I be checking


If the primary wifi device (your VF router) drops out then no matter how many range extenders you have, the wifi connections will be lost.

 

You don't need a DSL port on your third party router... As a stop gap measure, leave your VF modem router dsl connected as intended. This router will be 'in charge' of your network.

 

VF Router

  1.     Disable its wifi.  I think you can do this from the VF app but if not - via 192.188.1.1/settings

Third party router

  1. Connect your second router to your computer with a patch cable and go into its settings
  2. Change its IP address to 192.168.1.2 and disable DHCP. 
  3. Connect second router to VF router using a patch cable between (yellow) LAN ports.  You can disconnect your computer and go wifi now or if wired is preferred, connect it to the VF router again.

Set up your WiFi devices to connect to the 'new' wifi network.  The VF router will see your wifi devices as wired and allocate IP addresses to them as normal.  Not an ideal solution by any means but it is a solution and it works.  The VF router appears to be totally unfazed by wired devices.

 

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3: Seeker

I think I tried this before. Disabling my wifi on VF router, connected my own router using the WAN and use it wifi instead. I think it still drop but  I don’t remember changing the IP address so shall give it a go as well! Thanks for your advice

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9: Established

@CHLOEYAP wrote:

I think I tried this before. Disabling my wifi on VF router, connected my own router using the WAN and use it wifi instead. I think it still drop but  I don’t remember changing the IP address so shall give it a go as well! Thanks for your advice


Connect routers using LAN ports rather than WAN.  (This it seems, avoids any double NAT) issue.

 

The two routers can't have the same IP address as each other.  The VF router is 192.168.1.1 by default so the second router needs to be set to a different address within the VF router's Address Pool.  My VF router address pool is 192.168.1.2 to 192.168.1.200 so I simply gave the second router the first address from that pool.  

 

Ensure DCHP is enabled on the VF router and disabled on router two.  You can't have two routers handing out IP addresses on your network.

 

 

 

 

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3: Seeker

I just tried and the connection still drop like crazy. How to I get back onto the setting for my third party router? It now saying I’m not in the network to gain access.

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9: Established
@CHLOEYAP wrote:

I just tried and the connection still drop like crazy. How to I get back onto the setting for my third party router? It now saying I’m not in the network to gain access.

connect your laptop with a patch cable to your third party router... open a browser and type in the IP Address you assigned to your third party router.  Undo whatever changes you made, IP address / re-enable dhcp server etc.  Failing that, hit the factory reset button on the third party router.

 

It seems unlikely that you have two routers with dodgy wifi -  that suggests that the VF  router is still wifi enabled and your wifi devices are still connecting to the VF SSID or that the second router is set up simply as a wifi extender for the VF router rather than a wifi access point with an SSID of its own.  If you can still see a VF SSID in your iPad wifi settings then it is set up wrong for what you are trying to achieve.   It took me two or three goes to get it working properly but work it does and router rage is no more.

 

This is what I see on my iPad.... I am using a wifi enabled EE router (connected to the wifi disabled VF router) at the southern ground floor end of the house and a BT dual band extender upstairs to reach the bedroom Smart TV and an Alexa device at the extreme opposite end of the house.  

 

IMG_0730.PNG

 

 

 

 

 

 

 

 

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Moderator

Hey @CHLOEYAP it would be quite strange to have the same issue across two different routers. Have you an Android device handy? If so, you might want to get one of the Wi-Fi analyser apps. You'll be able to see what Wi-Fi signals are nearby and what channels numbers are in use, just in case it’s simply some interference.

 

Blair

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13: Advanced Member

hey blair cant you just send him a vodafone router that works 

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3: Seeker

I have checked all the frequency. This is the first thing I do before changing/trying anything else. My fire tv shows drop regularly (like every 2min) however I think it’s not dropping as much when I use all my Apple devices. I haven’t had a ‘page cannot be found’ since I tried one of the users adivce. I shall keep monitoring the signal and see. By the way, I did had another router send to me but the problem still persist 

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3: Seeker

Thanks for all your help. I switched my VF wifi off so I can’t see the anymore. My fire tv shows the connection keep dropping but I haven’t had any “page cannot be display” since the which usually happen every 2 mins. I shall keep my eye on it 

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13: Advanced Member

You know in your vodaphone router logs did/does it show anything like disable and then re-enable wifi

 

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3: Seeker

Sorry this seems to be a dump question but where do I find the log?

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3: Seeker

I found the log and there are loads of records of connected and discounted logs for my phone which shows the connection drop like mad! There is no enable or disable though.

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3: Seeker

Here is a copy of the log for this morning. I’m now connected the third party router to VF using LAN and the log shows drop like every min

Moderator
Moderator

@CHLOEYAP Hey there, it's really strange that its dropping out over multiple devices. We'd have to have a look at exactly what your connection is doing on a network level and not just a local level. I've sent you a private message on how to get in contact with us and one of the team will be back in touch as soon as we can. Joe

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13: Advanced Member

@Joe In these forums, having devices regularly disconnect from the VF router is a COMMON issue for those with Apple and certain Amazon Fire devices.

 

@CHLOEYAP An oddity in the logs that some have published regards Apple devices, is that the DHCP issued IPs are all very low and usually sequential.  Are you seeing this in your logs too?  I only ask, because it's quite unusual, generally the IP allocation looks a little random (it's not completely random but it's complex and gets to look that way over time).

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