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I have the Fibre Broadband Superfast 2 package, and I'm wondering if there is considered a "best time of day" to reboot your router? I switched to Vodafone in late March and whilst the service has been very stable, the sync speed keeps dropping below the guaranteed minimum (55mbps), despite Openreach saying the line is good for 70mbps.
The latest drop below the minimum guaranteed has lasted a week already, and I've noticed it never varies while you stay connected, only when you reboot the router. So unless I reboot, I don't see how I'll ever get a speed back above the supposed minimum.
I have also read across various sites that your ISP can interpret reboots as a fault, and therefore drop the speed of your line still further. Obviously I'm keen to avoid that. So I was wondering if anyone had advice on when best to reboot, without causing a further issue, in order to catch a better sync speed again?
Hi @Lepus, there isn't a specific time of the day that's "best" however, here are a few tips in regards to speeds.
If it's a Wi-Fi speed, you may need to split your Wi-Fi into two separate frequencies. This is particularly useful if you use a variety of devices as the 5Ghz provides a much stronger connection over shorter distances, so is better for consoles, smart TVs and PC's. Whereas the 2.4Ghz is a slightly lower connection but reaches further so is great for mobile phones, tablets and small electronic devices that connect to the internet.
To separate your frequencies, please follow these instructions:
Once you've done this, just follow these next steps to change your Wi-Fi channels:
Could you please also ensure the three steps below are followed:
If you're still having issues, please click here to speak to an agent via social media and they can troubleshoot your router with you, let us know how you get on 😊