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I have been with Vodafone for my broadband for over 3 years and only downloaded the app at the beginning of the year. The app generally works fine except the Sync Speed function. The tab shows me my speed but when I press the tab/button I get an error “Sorry we’re working on issue” etc please try later.
When I have spoken to the customer services team, I am advised that there is an issue with the app which will be fixed in a few days and I should try again. Still no success after 6 weeks.
I have now done my own diagnostic: -
How can I get the correct router allocated to my account so that the app can work?
Thanks for your reply.
I contacted the Broadband tech team who have reassigned the correct router to my account and all works fine