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27-05-2020 11:45 AM
I have been with Vodafone for my broadband for over 3 years and only downloaded the app at the beginning of the year. The app generally works fine except the Sync Speed function. The tab shows me my speed but when I press the tab/button I get an error “Sorry we’re working on issue” etc please try later.
When I have spoken to the customer services team, I am advised that there is an issue with the app which will be fixed in a few days and I should try again. Still no success after 6 weeks.
I have now done my own diagnostic: -
How can I get the correct router allocated to my account so that the app can work?
Solved! Go to best answer.
30-05-2020 05:49 PM
Hi DaneB
Thanks for your reply.
I contacted the Broadband tech team who have reassigned the correct router to my account and all works fine
30-05-2020 04:52 PM
Hey @Pentlandeh, you will need to drop our Social Media team a message, so they can look into this with you. You can message them here.
30-05-2020 05:49 PM
Hi DaneB
Thanks for your reply.
I contacted the Broadband tech team who have reassigned the correct router to my account and all works fine