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Other broadband queries

Broadband app issue

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2: Seeker

Since joining Vodafone broadband a couple of months ago I have not been able to view the sync speed on the app or router Web page. I seem to have the tile missing on the app. I have attached image of my dashboard. I contacted Vodafone on web chat last month and after following all instructions - reinstall app, reboot router etc it still wouldn't work and I had to give up as this was well over an hour wasted. Can someone please help? 

3 REPLIES 3
1: Seeker

Thanks for this information. It is useful

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Moderator
Moderator

Hey @Donnajordan410, thanks for getting in touch. I'm sorry to hear you're struggling to get your sync speeds - are you using the Vodafone supplied router? 

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2: Seeker

Yes I'm using the Vodafone router. 

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