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Other broadband queries

Broadband app stoppted working on s9?

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2: Seeker

As you can see from the screenshots it doesnt even display my broadband name. This been happening for a couple of months I tried everything eating cache, deleting app etc. It works on my s5 but I need it to work on my main phone any help anyone? Shows a loop when trying to change channels that the only reason I use it

7 REPLIES 7
Moderator

I'm sorry for our delayed resoponse to your post @Mij123., we're really busy over our social channels at the moment. Have you been able to get the app working on your s9? 

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2: Seeker

Nope it still dont work it's been happening for months now really annoying as have to go on my other phone to change channels

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Moderator

@Mij123 Is your S9 updated to the latest version and have you made sure the app is up to date? 

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2: Seeker

Yes everything is up to date.

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Moderator

@Mij123 I'd suggest deleting the app, clearing your phones cache and cookies and re-downloading it. This will remove all of the old data linked to the app and help you to start again. Please give this a go and let us know how you get on 😊

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2: Seeker

I have tried that still no luck?, anyone one else on s9 experiencing the same issue

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Moderator
Moderator

Have you cleared the app cache directly @Mij123? If you go to Settings > Apps > Vodafone broadband app > Storage - then click clear cache and data. This fixed an issue with the My Vodafone app on my S10 the other day, I don't have the broadband one to give it a try though. 

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