Welcome to Vodafone Community
|29.04.2018||02:20:31||User sucessfully logged in to UI from LAN||System|
|29.04.2018||02:18:50||WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 220.127.116.11, device: ppp2||WAN|
|29.04.2018||02:18:47||PPP authentication successful||System|
|29.04.2018||02:18:46||PPP CHAP authentication started||System|
|29.04.2018||02:18:44||PPPoE PADS received||System|
|29.04.2018||02:18:44||PPPoE PADR sent||System|
|29.04.2018||02:18:44||PPPoE PADO received||System|
|29.04.2018||02:18:44||PPPoE PADI sent||System|
|29.04.2018||02:18:12||PPPoE PADI sent||System|
|29.04.2018||02:17:56||PPPoE PADI sent||System|
|29.04.2018||02:17:48||PPPoE PADI sent||System|
|29.04.2018||02:17:44||PPPoE PADI sent||System|
|29.04.2018||02:17:42||PPPoE PADI sent||System|
|29.04.2018||02:17:16||WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2||WAN|
|29.04.2018||01:54:45||LAN client ps3-2 (x) connected with IP address 192.168.1.11||LAN|
|29.04.2018||01:54:25||LAN client ps3-2 (x) disconnected with IP address 192.168.1.11||LAN|
|29.04.2018||00:42:06||WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 18.104.22.168, device: ppp2||WAN|
|29.04.2018||00:42:03||PPP authentication successful||System|
|29.04.2018||00:42:02||PPP CHAP authentication started||System|
|29.04.2018||00:42:00||PPPoE PADS received||System|
|29.04.2018||00:42:00||PPPoE PADR sent||System|
|29.04.2018||00:42:00||PPPoE PADO received||System|
|29.04.2018||00:42:00||PPPoE PADI sent||System|
|29.04.2018||00:41:28||PPPoE PADI sent||System|
|29.04.2018||00:41:12||PPPoE PADI sent||System|
|29.04.2018||00:41:04||PPPoE PADI sent||System|
|29.04.2018||00:41:00||PPPoE PADI sent||System|
|29.04.2018||00:40:58||PPPoE PADI sent||System|
|29.04.2018||00:40:32||WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2||WAN|
|29.04.2018||00:27:53||WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 22.214.171.124, device: ppp2||WAN|
|29.04.2018||00:27:49||PPP authentication successful||System|
|29.04.2018||00:27:49||PPP CHAP authentication started||System|
|29.04.2018||00:27:47||PPPoE PADS received||System|
|29.04.2018||00:27:47||PPPoE PADR sent||System|
|29.04.2018||00:27:47||PPPoE PADO received||System|
|29.04.2018||00:27:47||PPPoE PADI sent||System|
|29.04.2018||00:27:15||PPPoE PADI sent||System|
|29.04.2018||00:26:59||PPPoE PADI sent||System|
|29.04.2018||00:26:51||PPPoE PADI sent||System|
|29.04.2018||00:26:47||PPPoE PADI sent||System|
|29.04.2018||00:26:45||PPPoE PADI sent||System|
|29.04.2018||00:26:45||Wi-Fi client new-host-2 (x) disconnected with IP address 192.168.1.2||LAN|
|29.04.2018||00:26:34||User sucessfully logged in to UI from LAN||System|
|29.04.2018||00:26:14||WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2||WAN|
|29.04.2018||00:15:47||User sucessfully logged in to UI from LAN||System|
|28.04.2018||23:24:36||WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 126.96.36.199, device: ppp2||WAN|
|28.04.2018||23:24:33||PPP authentication successful||System|
|28.04.2018||23:24:32||PPP CHAP authentication started||System|
|28.04.2018||23:24:30||PPPoE PADS received||System|
|28.04.2018||23:24:30||PPPoE PADR sent||System|
|28.04.2018||23:24:30||PPPoE PADO received||System|
|28.04.2018||23:24:30||PPPoE PADI sent||System|
|28.04.2018||23:23:58||PPPoE PADI sent||System|
|28.04.2018||23:23:42||PPPoE PADI sent||System|
|28.04.2018||23:23:34||PPPoE PADI sent||System|
|28.04.2018||23:23:30||PPPoE PADI sent||System|
|28.04.2018||23:23:28||PPPoE PADI sent||System|
|28.04.2018||23:22:52||WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2||WAN|
|28.04.2018||23:17:53||User sucessfully logged in to UI from LAN||System|
|28.04.2018||23:16:59||Wi-Fi client DESKTOP-ENHS8QF (x) disconnected with IP address 192.168.1.4||LAN|
|14.12.2017||00:00:53||WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 188.8.131.52, device: ppp2||WAN|
|14.12.2017||00:00:49||PPP authentication successful||System|
|14.12.2017||00:00:48||PPP CHAP authentication started||System|
|14.12.2017||00:00:46||PPPoE PADS received||System|
|14.12.2017||00:00:46||PPPoE PADR sent||System|
|14.12.2017||00:00:46||PPPoE PADO received||System|
|14.12.2017||00:00:46||PPPoE PADI sent||System|
|14.12.2017||00:00:14||PPPoE PADI sent||System|
That's very strange @JonathanMB 🤔 I'm really sorry to hear you're having problems playing GTA online and completely understand your frustration.
Thanks for being so thorough and letting us know all the troubleshooting steps you've already tried. We'll be happy to escalate this to our Broadband team for further investigation, so we can do this I've sent you a private message with details on how to get in touch.
I am having exactly the same problems. I play ps4 and everytime the internet drops out for everyone and comes back 2 minutes later, however it happens a few times a day but mostly whenever I play ps4, and I've done all the troubleshooting suggestions vodafone has asked me to do so. It's as if the internet you provide cant handle the usage of my household.
I am having very similar issue but while playing Fortnite, all other games seem finw but i get a terrible connection playing this game. I cant do anything in the game as its lagging so bad. Does anyone have any ideas?
I'm having the same issue with the connection cutting, sometimes evry couple of hours. Is there anything that can be done about it?
Nothing can be done. If you're within your "cooling off period" (I think its with 14 or 30days) I suggest you cancel imediately.
I have had the problem since March this year and I contacted them several times and they just suggested fixes (stock generic fixes) related to wifi despite me telling them that I had specifically gone out and bought a LAN cable...
I'm pretty good with computers, internet etc I am quite comfortable going through every single networking option and learning what it does and have spent many hours trying different settings, loading GTA onlne up, seeing how long it lasts. But I can honestly say that I have tried everything and it never gets better.
It's the same whilst playing the PS4 net also drops out with other games, project cars2, Red dead 2 etc.. However it doesn't cut out with my laptop. I even bought GTA5 to play on my laptop to test the net conection and compare to the Ps4.
FYI I live in London (Lewisham). Maybe it only happens in busy areas. I'm using a PS4 and am considering getting a PS4 Pro (£350) as it may help the net dropping out. I'm not sure. I suspect it is the same.
My Plusnet never dropped out over two years! I have to wiat until Sept 2019 before the Vodafone contract ends but I will probably just eat the cost (£24pcm x 9) and switch to another provider at the begining of next year. I don't want to put up with this for another 10- 11 months for the sake of a couple of hundered pound.
I'm not even angry as i know that there is no point. They are just not set up to solve these kinds of problems. I have wasted too many hours trying to solve it my self. Time I could have spent working and just eating the cost and switching to another provider soon rather than later.
@Dragey1985 @percygr Hi there, the fact that other games aren't affected by this and only Fortnite is affected you may need to portforward your console on the router. If you search online you should be able to find information on how to set this up and what ports you need to open for Fortnite alone.
Hope this helps.
Same problem for months. Same as you, on multiple games and all the time when everything else on the network working fine. Ridiculous. Wish I had cancelled in the 30 days too.
I have no solution, just an observation from the post here and similar elsewhere on these boards.
Where we see this happening, we are almost always seeing failed multiple PPPoE Initiations (PADI) with intervals of seconds before finally seeing a returning PPPoE Offer (PADO). Inside a game that's going to represent the conection to the game server appearing to stall. There is NOT ONE setting in the modem/router WEB UI that is able to (Or even should be able to) influence this.
Personally this looks like a hardware issue with the modem/router, and nothing to do with needing to open ports or any capping on route by VFs servers.
I'm seriously thinking that VF ought to be making moves to provide users with this issue with hardware such as the Netgear D7000. If that were to prove that it's the pathetic POS HHG2500, then they really need to be thinking about replacing all HHG2500 because they obviously can't fix it!
Thanks Joe, using both Chrome and Safari the link in the private message doesn't work.
Our broadband is being monitored at the moment by 2nd line due to it being a guaranteed 55mb, and has only been reaching 33 since installed... a year ago. Amazingly it's now showing at 54/56mbps, although actually the internet still drops out on wifi, so not sure why the wifi is so unreliable in not it's speed, but it's connectivity.
Anyway - we are on test, and I'm waiting to hear from them and will raise this specific PS4 issue with them.
I would like to know if it is possible to replace the vodafone router like you can with other ISPs to enable deeper and better configurations to help resolve issues like this?
IHave spent 2 months on phone to Vodafone and they have just sent me a new router.... let’s see if it’s the router....
they have also tho escalated to second line because I have to be plugged into test socket to get an internet connection. So I am waiting for a call back.
yes - 2 months.... and counting... I have a feeling it’s a router config or conflict with PlayStation Nat or something along those lines... but equally we get dropouts on all devices when someone turns a device on. It doesn’t seem to manage the broadband load v well between devices. If that makes sense
Correct. The router simply cannot work with the PS4. It never will. No amount of setting changes will work.
Routers are not equal. Gaming routers exist for a reason.
As far as I know vodafone don't support use of your own router.
There is a reason they won't post the required router settings for ps4 on here. Its they dont exist.
I'm just happy my contract runs out soon. I wish they would say "not recommended for ps4 online gaming". Or offered a slightly more expensive router option for gaming which people could have taken up. Vodafone broadband is pretty cheap for the speed. The price you pay though is a router that cannot keep up with online games and will drop out.
It's not the line. It's the router. That's why my previous service with Plusnet never dropped out. It's the same line. Maybe some small differences at the local exchange.
Anyway I'm glad this is almost over for me.
Regarding my earlier point I would like to add that I have read that Vodafone will infact give you you credentials to input into your own router. (According to what I have read in another post)
I probably won't bother buying a proper router as at this point in my contract it's cheaper from me to move to a different service provider.
So if youre wanting to use ps4 invest in a proper Netgear router or something .