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Other broadband queries

Broadband going down every day

2: Seeker

Every day we get a few disconnects at random times of the day. Live chat said there's nothing wrong with the line and that I need to just have one device connected for 24 hours and see how it is. Not exactly ideal. Is there anything else that can be done?

 

Date Time Category Severity Log details
07.01.2019 13:24:22 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2
07.01.2019 13:25:21 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: [removed], device: ppp2
07.01.2019 15:00:42 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2
07.01.2019 15:01:41 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: [removed], device: ppp2
07.01.2019 18:49:29 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2
07.01.2019 18:50:29 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: [removed], device: ppp2

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13 REPLIES 13
14: Advanced member

what are the rest of your stats 

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Moderator
Moderator

@andrewsoong Hi there, is your disconnections on wired or wireless devices? We'd also have to see the full logs to try to see what is happening before and after the disconnections. Please let us know when you've got them. Joe

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2: Seeker

Attached.

Thanks.

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Attachments

14: Advanced member

It would appear you have two separate issues

1st your wifi keeps disabling for 4 seconds and Disconnecting all your devices and then re-enabled and your devices reconnects

I have the same issue , but yours seems to be doing it randomly , mine does it 1 minute after a device disconnect, eg if i turn my pc or tablet off then after 1 minute the wifi on the router turns off for 4 seconds and throws all the other devices off , sorry to say no fix as of yet , wifi split, change channel etc, even master reset the router seams to makes no difference on mine

2rd your internet is dropping from the exchange, we need more info: connections speed , snr margin , Line attenuation , are you getting fec corrections (how many do you get every 3 seconds ) are you getting crc errors etc , is your next door neighbour internet stable.does your download speed slow down at night time, Have you tried another line filter , are your line filter connected right, do you have extension cables, have you got line filters on each of the extension , have you got a new openreach master socket with the inbuilt line filter, the more info you can give the better chance of someone saying i know whats wrong

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2: Seeker

connections speed - 70Mb

snr margin - 3.4dB Down, 7.2dB Up

Line attenuation - 14.5 dB Down, 20.6dB Up

are you getting fec corrections - 5235 Down, 117624 Up

(how many do you get every 3 seconds ) - I don't know how often those stats are updated

are you getting crc errors - 53 Down

is your next door neighbour internet stable - Yep

does your download speed slow down at night time - Not that I have noticed

Have you tried another line filter - N/A

are your line filter connected right - Worked fine with previous ISP

do you have extension cables - Direct connnection to master socket

 have you got line filters on each of the extension - N/A

have you got a new openreach master socket with the inbuilt line filter - Yes

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14: Advanced member

how long have you been with vodafone , did you have any issues with your old isp or router, vodafone router do have known issues

the fec corrections are displayed every 3 seconds , if you sit and watch them you can work out how many you get every 3 seconds or make a note and check again a few hours later , some user seam to be having really high fec corrections and the router seems to drop the sync and resets . only answer is if its this issue then use a non vodafone router ( known issue )

The answer to your wifi device disables and re-enable is  , use a non vodafone router .( known issue )

 

your line snr (broadband Signal-to-noise ratio) is low which means the fibre DSLAM / DLM“Dynamic Line Management” is saying your line is really good and has set your line to max speed , or your speed would be lower which means you will have more signal on your line to cope with errors , if you ring vodafone you need to talk to tech 2 , and check if you are having line issues around the time your internet drops sync , the dslam record a snapshot every 15 minutes and vodafone tech2 can see the report , don't talk to standed advisor as they wont even know what you are talking about and will ask you to change your line filter and split your wifi etc.  it may be possible you are having rein or shine but because your snr is low the dslam kind of rules that out or got it wrong (SHINE is where this interference is generated as a burst – when a device is powered on or off like your heating turning off and on  . REIN is where this interference is generated for the duration of use of an electrical device like when you hover for 10 minutes and will typically result in disconnections) . Have you brought any new electrical devices . do the internet drops coincide when you switch your hover etc on. tuning a mw radio to 612hz can detect rein and shine

if you are happy that it's nothing at your end then you need a openreach engineer to check the ac balance etc of your line ,

i have also seen post that are saying when the vodafone router gets hot it plays up , don't know if this is true or not as i have not seen it for myself . all the above is what i have experience for myself and my case seems to be the vodafone router ,not a faulty one but the software that's installed on it

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2: Seeker

No issues with my old ISP and I've beeen with Vodafone for almost a year now. This has been happening for the last couple of months though and I've just been putting up with it.


No new devices.


Interesting what you say about overheating though. I have moved the router into a cupboard whereas before it was on a shelf. This was a couple of months ago but I can't remember for sure if these issues started before or after.


I will move it back to a shelf and hopefully that will be it. Cheers!

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Moderator

Let us know how you get on with this @andrewsoong. There can be many reasons for issues like this so it's just a process of elimination. 

 

Blair

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2: Seeker

It's still happening with the modem out in the open.


Any other things I can try?

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4: Newbie

I was led all round the houses by VF tech support including replacing the modem to no avail. What finally fixed it was getting a third party modem/router: it has now been up for nearly a week without any disconnections at all.

The speed problems (throttling) still remain but the stories on here suggest it is completely futile reporting that.

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14: Advanced member

I don't  know if you had a firmware update but i kniw vodafone sent me a brandnew vodafone router with the latest firmware and that was the worse one that would not stay connected to the internet same thing now running on a non vodafone router and 3 week uptime so far 

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Moderator

If your setup's fine, and the router's in a decent enough location, then there's not much more you can do @andrewsoong. Are you connecting anything to router that might cause as issue with your internal network. by any chance?

 

Also @gipjon is absolutely spot on with REIN and SHINE issues, which can be a bit tricky for us to diagnose sometimes,. Our Technical Specialist team would need to check this again and maybe over a longer period this time.

 

 

 

Blair

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2: Seeker

Contract ends in May so I'm just going to leave. Given up trying various things. None of which I've had to so in the last 20 years of broadband providers. 

 

I called to ask if I could avoid paying the early exit few (a whopping £14) but they said no because "there's nothing wrong with my broadband".

 

Hmm cheers Vodafone!

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