Like many others I am experiencing unacceptable slow down during the evenings. Between 6-7.30pm until gone 11pm my speeds drop to less than 5 mbps. Sharing that amongst the 4 family members is challenging.
The move to vodafone broadband has been the worst thing I have done. Yes I saved money versus BT by quite a bit but I would happily still be paying that now as it has proven you get what you pay for.
Reaching out to support is absolutely pointless. Standard script that doesn't change regardless of the issue, they don't listen to what the issue is. They don't check how you are connected before beginning their standard set of steps which often includes reboots of routers, unplugging on cables - all of which disconnect the chat sessions - it has to be me, the customer who reminds them.
This sort of issue has nothing to do with my master socket. The broadband works its just your service cannot cope at night and you are traffic managing the service - which you promise you don't do. Or you've over sold and you don't have sufficient capacity - which is absolutely disgraceful too.
I have also never reached the internet speed promised when I first signed up in January this year and like a fool I put up with it after having multiple sessions with support - that just take you through the same process of unscrewing your masterplug and plugging into test socket etc. Having engineer out and to be just fobbed off by them. I should have pushed for cancellation.
Roll on middle of next year when I will fix this stupid mistake. I think I will take my mobile service somewhere else too. Another company can have the £200+ a month I am paying this company.
Says something when I switch off wifi on my mobile and get 5 x faster speed via 4G in my house than broadband during the evening. Even then 25mbps over 4G isn't what is should be either.
For any prospective customers looking for Broadband. Vodafone is not the answer.
