main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Other broadband queries

Can't Access FTP Over VPN

SOLVED
View solved solution
Highlighted
3: Seeker

I need to upload files to a web server using FTP.  I need to use a VPN (Tunnel Blick) to connect to the server.

 

The problem is that when I try to do this using my Vodafone broadband I get these errors:

Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error:         Could not connect to server
 
I have tried using 2 different vodafone broadband accounts/routers and the issue is the same.
 
If I switch to any other broadband network or my mobile 4g I have no problems and can connect successfully.
 
I am using the Vox3.0 router.
 
Any ideas?
View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
4: Newbie

Struggling to process what your situation is completely, but to me sounds like a DNS issue if you're connecting to a host name.

Alter the DNS to 8.8.8.8 and try again.

View solution in original position

View more options
5 REPLIES 5
Highlighted
16: Advanced member

If you are trying to connect to ftp.fred.com then just try using fred.com and make sure you are using the correct port number.

 

The error is usually caused by the method used to manage host resolution on the system you are connecting to.

 

 

View more options
Highlighted
3: Seeker

I am not using ftp. before the domain name. 

 

The ftp credentials work when I try connecting over other broadband connections but just not Vodafone. It also works over my mobile 4g. At the moment I am having to connect to my 4g hotspot any time I need to connect to this server. 

I can connect to other ftp servers without issue.  It is just this one that needs to go through a VPN that isn’t working over Vodafone. 

Are there any settings in the router that would be preventing this from working?

View more options
Highlighted
4: Newbie

Struggling to process what your situation is completely, but to me sounds like a DNS issue if you're connecting to a host name.

Alter the DNS to 8.8.8.8 and try again.

View solution in original position

View more options
Highlighted
16: Advanced member

It's the resolution within the network thats the issue, and I posted my answer late night so just as a thought what I'd suggested probably won't work, because I suggested a web facing name.  So the internal domain structuring could well be different so the internal addressing could be service.servername.localdomainname 

View more options
Highlighted
3: Seeker

I switched dns to 8.8.8.8 and this sorted it :Smiling:

View more options