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Other broadband queries

Can't get through to notify of a house move

2: Seeker

Hi

I'm at my wits end with Vodafone support.  I've been trying for days to get through to notify customer support of a house move & to get my services moved to our new address - we move next week and I've tried for days to get through.  I've followed all the instructions here

 

Every time I get through to having my pin accepted only to be told my call can't be answered and the call gets ended.  Aside from it being ridiculous that I can't do this through chat or a portal, how on earth can I get my services moved?  I really don't want the hassle of complaining an cancelling my contract.

Thanks

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2 REPLIES 2
17: Community Champion

Maybe try the Vodafone Social Media Team's @ngater @via Contact-us-for-account-specific-queries. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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2: Seeker

Finally managed to get through (my wife managed it in the end).  We got through to a generic customer services contact who put us in touch with the Home Move team.  When I spoke to him he was mystified we couldn't get through - I wonder if there is an issue with the IVR.

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