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Other broadband queries

Charged for a replacement router

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12: Established

VF sent me a new router, and told me it would totally free - at ZERO cost to me (I specifically asked about delivery charge).... and what do I find?  Oh yes, the fibbing clowns have charged me £5 to send me a router to replace one which wasn't faulty (and the new one has wifi which has range of about 5m)

 

How ##~## moronic.

 

 

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5 REPLIES 5
17: Community Champion

Vodafones systems must have auto kicked in to levy the delivery charge @mbames which is obviously a mistake due to what you write.

The quickest way to get this resolved is via 191 or live chat or wait until one of the Social Media Teams here catch up with your thread.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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12: Established

I called them on 191.... no disrespect to the social media team on here, but I'd have to jump through a long drawn out security verifcation process over a few days.

Just highlighting the issue for anyone else who is sent a new router and told it is will be free....

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Moderator
Moderator

I'm really sorry to hear you've been charged for delivery @mbames, when you were told it would be free. Did you manage to get everything resolved when you called? If not let me know and I'll be happy to take a look into this for you. 

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12: Established

The costs have been credited back to my next bill... apparently.  Will have to wait and see to be sure!

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Moderator
Moderator

Please continue to keep me updated @mbames, if you do need me to access your account to double check anything; I'll be happy to help in any way I can. 

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