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Other broadband queries

Connecting router to the app on iphone

Spaceman0404
2: Seeker

I have recently moved, so had to set up my router again, which I had no issues with. I had to set up the broadband app again, after resetting the router, this is where I have problems.

I cannot connect to app to the router. I am using an iPhone XR, the app finds the network and the router, but when it goes to connect. It just says ‘something went wrong, try again’ this is after asking to press WPS. 

i have deleted the app, reset the router. Tried with and without mobile data on. 
My phone connects with no issues to the WiFi, just won’t connect at all to the app. 
cheers

 

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3 REPLIES 3
clint_flick
11: Established

Hi

Is this a QR code issue?

https://www.vodafone.co.uk/broadband/wi-fi-hub-and-broadband-app

Connect in a flash

Give friends and family speedy access to your WiFi by sharing a QR code directly from the app.

 

 

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Spaceman0404
2: Seeker

Hi,

 

No it’s not a QR issue, I cannot log into the broadband app at all. As it doesn’t let my phone connect to it when the app asks to connect via WPS. 
My phone can connect to the router WiFi with no problems, just not the broadband app.

 

clint_flick
11: Established

So that is when you use the QR code?

 

It is either WPS or QR code to connect.

 

Unless I am mis-remembering.

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