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Devices disconnecting regularly

richyboy1980
4: Newbie

I've noticed recently that some devices on wifi have been disconnecting from the BB hub on a regular basis. Here is part of the log.

 

Date Time Log details Category

06.12.201807:17:08User sucessfully logged in to UI from LANSystem
06.12.201807:17:02Wi-Fi client Richards-MBP connected with IP address 192.168.0.7LAN
06.12.201807:16:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201807:15:12Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201807:14:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:50:07Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:49:36Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:47:47LAN client LGwebOSTV connected with IP address 192.168.0.5LAN
06.12.201806:46:36Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:46:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:45:56Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:45:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:44:06Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:44:01Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:38:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:38:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:25:36Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:25:26Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN
06.12.201806:25:01Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:24:46Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:21:21Wi-Fi client RichardpleWatch connected with IP address 192.168.0.16LAN
06.12.201806:19:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:19:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:16:16Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:15:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:15:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:15:11Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:14:56Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:12:11LAN client LGwebOSTV disconnected with IP address 192.168.0.5LAN
06.12.201806:08:46Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:08:41Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:07:31Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:06:21Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN

 

Has anyone any idea why this is happening? or is it likely that I need a new hub?

 

Thanks

60 REPLIES 60

topstunes
2: Seeker
2: Seeker

Not a clue but have exactly the same issue as of this week, did they update firmware or something? My connection is awful on all formats across the house because of these constant reconnects. 

My router was last updated in July last year. No recent change.

MarkF
Moderator (Retired)
Moderator (Retired)

Have you split the SSID in your router settings?

 

From the readings you've given it looks like the devices could be changing from 2.4Ghz to 5Ghz causing it to disconnect and reconnect each time it drops from one to the other.

Anonymous
Not applicable

@MarkF could you explain the machanism that would cause this, specifically if the SSIDs have been split, as opposed to the standard (common SSID) band handover that the router manages based on poor signal strength on a particular band.

 

While I no longer use the VF router, it's ability to dynamically switch (compatible) clients between bands when signal strength on the 5GHz band didn't seem too shabby at all.

 

I just get a little concerned with obsession from Tech Support that "Splitting the SSIDs" is a miracle cure for everything, with little to no explaination WHY?  *I do recognise that the 2.4GHz performance of the VF router is appauling, but trying to get users to shove every client that can use 5GHz onto that band, no matter how far away they are from the router is surely not the solution!

The SSIDs are not split at all. The disconnections happen when the devices are not moving at all, when people are in bed. Is this an issue with Vf hubs? Do I need a replacement?

Anonymous
Not applicable

Sorry if I used your question as a vehicle to attempt to get an explanation for the "split the SSIDs" obsession, personally I'm just sitting here scratching my head as to what could cause this.

 

It doesn't look like a classic router fault or and environmental condition, if that were the case "classically" you'd see every device disconnect at roughly the same time.  It also doesn't look like the router dynamically switching between radios based on signal strength (common scenario in tall granite town houses), and confirmed by the fact that the devices are stationary!

 

If you've not changed any settings on the router regards the customizing the SSIDs (such that all your devices could connect straight back up) then I'd probably be using the reset button on the router, and observe if that changes the situation and how.  With out reverting to paranoia and conspiracy theories, I'm grasping at straws here!

Sounds worth a try. Shame though as I’d have to set up all my static ports and port forwarding again! Doh!

Blair
Moderator (Retired)
Moderator (Retired)

Hey @richyboy1980, there's certainly quite a lot of disconnections there. 

 

Try a reset on the router first of all, sometimes the most basic things can help with this.

What do you have connected to the router? Do you have a switch, or another router connected perhaps? 

 

Blair

The Vf router is hardwired to a netgear 8 port switch, into which my wired devices are plugged.

 

ive reset the router without success so far