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Devices disconnecting regularly

richyboy1980
4: Newbie

I've noticed recently that some devices on wifi have been disconnecting from the BB hub on a regular basis. Here is part of the log.

 

Date Time Log details Category

06.12.201807:17:08User sucessfully logged in to UI from LANSystem
06.12.201807:17:02Wi-Fi client Richards-MBP connected with IP address 192.168.0.7LAN
06.12.201807:16:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201807:15:12Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201807:14:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:50:07Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:49:36Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:47:47LAN client LGwebOSTV connected with IP address 192.168.0.5LAN
06.12.201806:46:36Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:46:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:45:56Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:45:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:44:06Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:44:01Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:38:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:38:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:25:36Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:25:26Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN
06.12.201806:25:01Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:24:46Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:21:21Wi-Fi client RichardpleWatch connected with IP address 192.168.0.16LAN
06.12.201806:19:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:19:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:16:16Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:15:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:15:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:15:11Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:14:56Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:12:11LAN client LGwebOSTV disconnected with IP address 192.168.0.5LAN
06.12.201806:08:46Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:08:41Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:07:31Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:06:21Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN

 

Has anyone any idea why this is happening? or is it likely that I need a new hub?

 

Thanks

60 REPLIES 60

@HappyNomad  Hey there, just a quick question have you got devices connected to the Wi-Fi on the router as well as the switch? If so have you changed the IP ranges on the 8 port switch? As this may cause disconnections if the router is getting 2 different devices asking for the same internal IP address.. Joe

Anonymous
Not applicable

@Joe Surely a regular switch doesn't has the ability to allocate IP addresses or even ranges, that function would be in the realm of a DHCP server (usually hosted by a router).

 

Even standards compliant devices with static or manually assigned IPs will obtain IP address leases from the DHCP server, and there are protocols in place for conflict resolution.

 

So to create an ongoing conflict would require a deliberate or concerted effort on the part of a user, or the use of a device that had been configured to act in a deliberate and malicious manner!

HappyNomad
15: Advanced member
15: Advanced member

Yes... I have wired devices connected through the switch and a number of WiFi devices.

 

The switch is not a dhcp server... it just a switch.  The self same setup worked perfectly well prior to moving to VF so on the basis that everything is the precisely the same between the exchange and my kit as it always was - except for the Vodafone Router - the obvious if somewhat simplistic answer has to be the router.  

 

The whole Vodafone thing is just not working for me... I pay for a service and I not unreasonably expect that service to work.  I do not expect to be spending time repeatedly with a stalled service or trying to find solutions to problems that shouldn't be mine.  That is not aimed at anyone here of course and I appreciate the help you guys are giving but after just over a month of less than satisfactory service with Vodafone I may well be looking for the way out.

@HappyNomad Sorry I wasn't clear on the previous post, it missed a section of text :Sad_face:  Some devices such as the Hive and the Hue, sometimes have base stations that assign the various devices connected an IP address internal to the device connected to the switch. (I had the same issue with by Sonos One speakers) If the range is the same as the Vodafone routers then it can cause an issue(I changed the Sonos to a reserved IP range higher up that would never be used) Please let us know how you get on, if you want to try to configure your other device let us know and we'll get you your username and password for login. Joe

HappyNomad
15: Advanced member
15: Advanced member

Has my original reply to you been deleted... I'm sure I said that while SONOS may be TCP/IP based, neither Hue nor Hive are.  Apart from their respective bridge (Hue) and Hub (Hive) their is no network crossover.  The two devices are simply network clients that get a single IP address each from the VF router's DHCP server.

 

Patience wearing thin...  from a few minutes ago...
Event log
Date Time Log details Category
03.01.2019 13:04:21 User sucessfully logged in to UI from LAN System
03.01.2019 13:03:49 Wi-Fi client iPad (70:a2:b3:ec:09:xx) connected with IP address 192.168.1.4 LAN
03.01.2019 13:03:44 Wi-Fi client iPad (70:a2:b3:ec:09:xx) disconnected with IP address 192.168.1.4 LAN
03.01.2019 13:00:18 WLAN enabled, device type: Main, SSID: VodafoneConnect34595327, band: 5ghz LAN
03.01.2019 13:00:14 WLAN disabled, device type: Main, SSID: VodafoneConnect34595327, band: 5ghz LAN
03.01.2019 12:59:19 Wi-Fi client iPad (70:a2:b3:ec:09:xx) connected with IP address 192.168.1.4 LAN
03.01.2019 12:59:14 Wi-Fi client iPad (70:a2:b3:ec:09:xx) disconnected with IP address 192.168.1.4 LAN
03.01.2019 12:57:39 Wi-Fi client iPad (70:a2:b3:ec:09:xx) connected with IP address 192.168.1.4 LAN
03.01.2019 12:57:33 Wi-Fi client iPad (70:a2:b3:ec:09:xx) disconnected with IP address 192.168.1.4

 

mac address edited to keep forum software happy...

Blair
Moderator (Retired)
Moderator (Retired)

Just a thought @HappyNomad but does your SONOS setup connect to a SONOS wireless bridge device? If so, could your test with this disconnected?

 

Blair

HappyNomad
15: Advanced member
15: Advanced member

@Blair...

 

I don't have a Sonos system.  

 

 

My son does but as far as I can tell, he has no problem with it.

@HappyNomad This is really strange, we'd have to have a look at your router and connection. I've sent you a private message on how to get in touch. Joe

HappyNomad
15: Advanced member
15: Advanced member

Cheers Joe.

After just 5 weeks with Vodafone... five weeks of unsatisfactory service I have been told it will cost me in excess of £200 by way of an exit fee.  You just have to love this stuff eh.

 

I light of that little bombshell I have agreed to try a new router which was delivered today (very fast from agreed to delivered).  That is now up and running without any issue or delay with wired and wifi networked devices exactly as they were.

 

I have taken the liberty of separating the SSIDs, selecting channel 6 (2.4GHz) and changing the DNS server to 4444/8888.  I can't remember any other changes VF first line had me make with the last router.   It is now a case of watch this space. 

Could you enlighten us as to what could possibly cause devices to randomly disconnect from the VF router? A cursory google search doesn’t particularly give any answers